I got my pin wrong and now its permanently locked. How can I correct this?

Put my sim card into my tablet. Got pin wrong 3 times. Now tablet is saying that slot is permanently locked. How can I correct this issue?

Accepted Solution

Official Solution

Community Support

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231.5K Messages

5 years ago

Hi @

Thank you for reaching out to us today. You will have to buy a new SIM card. After you do that, here's how to unlock a SIM with a PUK.

Go to Account overview.
If you have more than one account, select wireless from the dropdown at the top.
Select My wireless.
Under MY DEVICES & FEATURES, scroll to and select the device that needs a PUK code.
Select Manage device & features.
Under See device options, select Get your PIN unlock key (PUK).
The PUK and instructions for your device display.
If a Motorola device isn’t currently displaying Enter PUK, enter **05* before entering the PUK code.
Enter the eight-digit PUK code in your device.
Select OK/Yes.
Follow the prompts to create a new PIN code.