Welcome to the Community Forums. I love being able to send pictures to my family, so I completely understand how bothersome it is when you cannot. I would be happy to help you.
First, please make sure the phone is connected to cellular data. To send a picture message it needs to go over the cell signal and not Wi-Fi.
Next, if you have a phone you brought from another carrier, please make sure your APN settings for MMS are entered correctly. We have a great article which goes over how to check your APN settings.
If you continue to have issues, please use our Troubleshoot & Resolve Tool. Make sure you’re logged into your account and the correct phone is selected. Please start with messaging for the issue.
I hope you are able get this fixed, and please have a wonderful week!
ATTHelp
Community Support
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231.5K Messages
7 years ago
Hello @CharleyBubbles,
Welcome to the Community Forums. I love being able to send pictures to my family, so I completely understand how bothersome it is when you cannot. I would be happy to help you.
First, please make sure the phone is connected to cellular data. To send a picture message it needs to go over the cell signal and not Wi-Fi.
Next, if you have a phone you brought from another carrier, please make sure your APN settings for MMS are entered correctly. We have a great article which goes over how to check your APN settings.
If you continue to have issues, please use our Troubleshoot & Resolve Tool. Make sure you’re logged into your account and the correct phone is selected. Please start with messaging for the issue.
I hope you are able get this fixed, and please have a wonderful week!
Jessica, AT&T Community Specialist
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