Nokia 6555 problems

Is it asking for a code when you try to use your keypad?  If so and you've never changed the security code, try 12345 - that is the typical Nokia factory default.

You have to press them in pretty rapid succession.  You are probably allowing too much time after pressing "unlock" before you press "*" - try doing it very quickly.

no i cant press any button it won't allow me before it would tell me after i pressed the unlock button to press the * key but its not doing that the only way i can get to the thing where it says "press the unlock key then press enter" is if i press the camera button...and its the only button that actually responds to me touching it other than the red "END" key

In that case, I would try taking the battery out (with the phone powered on) - leave it out for a little while, then reassemble the phone, power it back up and see if that solves the problem.  A factory reset could help as well, but you won't be able to do one if you can't use the phone's keypad.

Other than that - I would see about an exchange.  Since you are beyond the initial 30 day return period, you can contact at&t's warranty department at 1-800-801-1101.  Another option would be to contact Nokia directly if you don't want a refurb in exchange.

how long should i leave the battery out for and what number would I contact Nokia at? and I think the girl at the Cingular Corporate store tried that and thats ow my phone got like this anyway...so I dont think the factory reset will work. and the people from CIngular told the girl that they couldnt give me a replacement phone and they were the ones who messed my phone up...and I'm away at school with out a phone this is really ridiculous this my only way of communication with my parents.

You wouldn't need to leave the battery out for a long while - 15 minutes ought to do it.  It's similar to rebooting your computer. 🙂

Here is the web page link for Nokia warranty service if you'd prefer to go that route.  Nokia Warranty