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Re: Need my phone Unlocked

Tutor

Need my phone Unlocked

I bought a nexus 6 that was already unlocked and my child was messing around with it and somehow it got locked again. I tried using the device unlock but I was denied for some reason and have no idea why. Is there any way I can get my phone unlocked again?

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Message 1 of 8
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Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎10-09-2019 8:20 AM

Re: Need my phone Unlocked

Hello @Weygre,

 

We can definitely assist you with submitting another unlock request for your wireless device. First, you'll need to make sure that your device meets all of our Unlock eligibility requirements. Once you've confirmed that your cell phone is eligible for use on another wireless network, you can submit another unlock request with our Device unlock portal. If all of the unlock eligibility requirements are met, your cell phone will be approved for unlock within two business days. Let us know if you have any other questions or concerns.

 

Sean, AT&T Community Specialist


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Message 2 of 8
Tutor

Re: Need my phone Unlocked

I have already done that, but it said my phone wasn't active long enough
even though it was already unlocked when I bought it. I checked the not an
AT&T customer box but i was denied and it said Your unlock request was
denied because your account hasn't been active for at least 60 days.
------------------------------

Message 3 of 8
ACE - Sage

Re: Need my phone Unlocked

@Weygre 

Carrier unlocked phones can’t become locked again.  The phone would have been locked all along.   What makes you think it was unlocked when you bought it?

Why do you think it’s locked now?

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 8
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Tutor

Re: Need my phone Unlocked

Because I had a my SIM card in it and working then my kid was messing with
it when I wasn't paying attention and then it had a pop up asking for a SIM
unlock.
Message 5 of 8
Administrator

Re: Need my phone Unlocked

Hi @Weygre,

 

Thank you for getting back to us with this information!

 

If your device is prompting for you to enter a pin to unlock your SIM card, you would need the PUK code and not the device unlock code. You can find the steps needed to be taken in our PUK Code Support Article

 

Let us know if this helps!

 


Chasidy, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 6 of 8
Tutor

Re: Need my phone Unlocked

The puk code actually wasn't the solution, my unlock request through the portal was approved and I got a code for the sim unlock and I'm currently typing this out on my nexus 6.

Message 7 of 8
ACE - Expert

Re: Need my phone Unlocked


@Weygre wrote:

The puk code actually wasn't the solution, my unlock request through the portal was approved and I got a code for the sim unlock and I'm currently typing this out on my nexus 6.


So the phone was not unlocked when you bought it...

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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