04-15-2019 5:49 PM
I have had AT&T for years and I was told that my bill would only be about $100 including the cost of the iPhone X! I was told that this is the best phone with the best reception! I am disabled and on a fixed income. My network keeps disappearing! I can’t make phone calls but once in a blue moon. No one can call me and lots of times I have no dial tone or I can call but I cannot hear them and they cannot hear me. I have begged for help from AT&T and they do absolutely nothing! I watched my data flying off my phone and I don’t stream! AT&T made me pay for data I did not use many times upwards of $500 and yet my service is disgusting and all I get from them is you must not get good reception! You would think after all the money I have paid them they would at least send me a signal booster for free!!!! If they don’t help me soon I am changing carriers! And this iPhone X is nothing special and doesn’t pick up any better than my iPhone 6S! I was lied to and although I am giving AT&T the opportunity to make things right I grow sicker of them daily! AT&T fix all of the problems and heartache you have caused me!!!
04-17-2019 12:13 PM
Let's look into that for you @Disablednurse!
I'm sending you a Private Message (PM) which you can find by clicking the Forums Inbox (envelope icon) in the banner. Please respond to the message from ATTCares and verify your requested account details so we may review your case.
I look forward to assisting you.
Lar, AT&T Community Specialist
04-19-2019 1:43 PM
04-28-2019 8:32 AM
You have poor service in your home or your area. Other than building a new cell tower nearby, there's not much AT&T can do about it. The iPhone X can't fix that, and AT&T can't send you a free signal booster because it doesn't have any. The microcell it used to send out is no longer even being manufactured. Wi-Fi Calling is the only real way to get better service indoors but I'm guessing you don't have home Wi-Fi if you're getting $500 of data overages. If you want to avoid overages, go to Settings, Battery, and find out which app is using your data. You could also switch to an unlimited plan which doesn't charge overages.
04-28-2019 8:54 AM
04-28-2019 9:59 AM
If you've heard it before, then why are you still demanding a signal booster from AT&T when you've been told they don't have any? Why are you still claiming you never used the data when you can see on your phone that you did? Why are you demanding AT&T "fix" your service when there's nothing they can do? What exactly do you expect them to do for you?
If you've been on the coverage map, then you should have scrolled down and read the fine print which says "This map displays approximate outdoor coverage. Actual coverage may vary. Coverage isn’t guaranteed and is subject to change without notice."
04-28-2019 10:09 AM
ATT does not guarantee coverage at any specific location regardless of what the coverage map says. No carrier does. If ATT is not providing the coverage you need where you need it, you should switch to another carrier. Expecting ATT to fix coverage at your house is not realistic.
04-28-2019 11:20 AM
04-28-2019 12:24 PM
The problems of people adding lines or buying phones without authorization is a fraud issue. Should have spoken to fraud before disconnecting the lines. I would change your AT&T password and passcode to keep that from happening again.
AT&T does not have "cell phone amplifiers." The previous option was a microcell, and AT&T no longer offers them. Yes, microcells still exist and are being manufactured and distributed, but not by AT&T. Also, the microcells work by connecting to Wi-Fi, so they would not help if you don't have Wi-Fi in your home.
04-28-2019 1:48 PM
04-30-2019 7:10 AM
It honestly doesn't sound like a fraud issue to me, either. Why would someone else order two phones and have them sent to your house? In all the fraud cases I've heard of, they have the phones sent to a different address. It sounds like the phones were ordered by accident, either by you or someone else on the account, which isn't a fraud case. That's just a mistake.
04-30-2019 4:08 PM
- edited 05-01-2019 6:25 AM
You wrote: "I returned the phones"
If the phones weren't sent to your house and were ordered by someone you don't know, how did you get the phones to return? And I don't know why you keep saying you're not impressed, because no one here is trying to impress you.
05-01-2019 9:54 AM