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Posted Feb 8, 2013
8:04:21 AM
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Mobile transfer not transferring pictures

Hi,

 

Any one has issues with mobile transfer not completing the transfer of pictures to their new device? I was  able to transfer contacts and videos but pictures are not being transfer. I hope their is not some perv in IT putting a hold on pics until they take a look at them.

Hi,

 

Any one has issues with mobile transfer not completing the transfer of pictures to their new device? I was  able to transfer contacts and videos but pictures are not being transfer. I hope their is not some perv in IT putting a hold on pics until they take a look at them.

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Feb 8, 2013 12:27:59 PM
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Former Community Manager

I can assure you that no one is viewing your information, pictures or otherwise. 

 

Remember that your storage limitation is 2GB so if you've transferred videos that exceed that amount, you will not be able to transfer any additional data. Contacts do not count against that limit. 

 

Here is more information about the Mobile Transfer feature - http://www.att.com/esupport/article.jsp?sid=KB411361http://www.att.com/shop/apps/mobiletransfer.html

 

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

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Mobile transfer not transferring pictures

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Feb 8, 2013 12:27:59 PM
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Former Community Manager

I can assure you that no one is viewing your information, pictures or otherwise. 

 

Remember that your storage limitation is 2GB so if you've transferred videos that exceed that amount, you will not be able to transfer any additional data. Contacts do not count against that limit. 

 

Here is more information about the Mobile Transfer feature - http://www.att.com/esupport/article.jsp?sid=KB411361http://www.att.com/shop/apps/mobiletransfer.html

 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

I can assure you that no one is viewing your information, pictures or otherwise. 

 

Remember that your storage limitation is 2GB so if you've transferred videos that exceed that amount, you will not be able to transfer any additional data. Contacts do not count against that limit. 

 

Here is more information about the Mobile Transfer feature - http://www.att.com/esupport/article.jsp?sid=KB411361http://www.att.com/shop/apps/mobiletransfer.html

 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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