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Posted Mar 13, 2013
5:34:19 PM
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Manage Mobile Purchases
Edited by ATTJulieCS on May 23, 2013 at 9:22:34 AM

If this is posted elsewhere and I missed it then I'll apologize, but I was wondering if there was a way to set up a notification if a mobile purchase is made on my account.  I don't want to spend the money on parental controls, but want to monitor my daughter in case she tries to make some kind of purchase without my permission.

If this is posted elsewhere and I missed it then I'll apologize, but I was wondering if there was a way to set up a notification if a mobile purchase is made on my account.  I don't want to spend the money on parental controls, but want to monitor my daughter in case she tries to make some kind of purchase without my permission.

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May 23, 2013 9:22:16 AM
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Edited by ATTJulieCS on May 23, 2013 at 9:22:52 AM

suthrnboy00 wrote:

If this is posted elsewhere and I missed it then I'll apologize, but I was wondering if there was a way to set up a notification if a mobile purchase is made on my account.  I don't want to spend the money on parental controls, but want to monitor my daughter in case she tries to make some kind of purchase without my permission.


This is a great question! Visit Manage Mobile Purchases to learn how to block purchases on your account. 

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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Manage Mobile Purchases

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Mar 14, 2013 5:38:56 AM
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If you call Customer Service they can set it up so that a PIN is required to make any purchases against the account.

If you call Customer Service they can set it up so that a PIN is required to make any purchases against the account.

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Edited by ATTJulieCS on May 23, 2013 at 9:22:52 AM

suthrnboy00 wrote:

If this is posted elsewhere and I missed it then I'll apologize, but I was wondering if there was a way to set up a notification if a mobile purchase is made on my account.  I don't want to spend the money on parental controls, but want to monitor my daughter in case she tries to make some kind of purchase without my permission.


This is a great question! Visit Manage Mobile Purchases to learn how to block purchases on your account. 

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.


suthrnboy00 wrote:

If this is posted elsewhere and I missed it then I'll apologize, but I was wondering if there was a way to set up a notification if a mobile purchase is made on my account.  I don't want to spend the money on parental controls, but want to monitor my daughter in case she tries to make some kind of purchase without my permission.


This is a great question! Visit Manage Mobile Purchases to learn how to block purchases on your account. 

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Manage Mobile Purchases

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Jun 2, 2013 7:45:05 PM
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Today, I found that i have charged $9.99 for purchase of "txtglow Portal/Alrts" service. I don't know how this service is activated. I want to cancel this service and want the refund. I went to the 'Manage Mobile Purchases & Downloads' section to request refund but on clicking the service name following error is coming :-

 

"We are experiencing a failure. Please try your request again shortly. 

Error 500."

and i am not able to proceed. Can you please help me to cancel this service and get the refund. Even i had called customer care but i am not getting any option to make a refund request.

 

Thank

Honey

Today, I found that i have charged $9.99 for purchase of "txtglow Portal/Alrts" service. I don't know how this service is activated. I want to cancel this service and want the refund. I went to the 'Manage Mobile Purchases & Downloads' section to request refund but on clicking the service name following error is coming :-

 

"We are experiencing a failure. Please try your request again shortly. 

Error 500."

and i am not able to proceed. Can you please help me to cancel this service and get the refund. Even i had called customer care but i am not getting any option to make a refund request.

 

Thank

Honey

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