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Lumia 640xl Windows 10 update

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Lumia 640xl Windows 10 update

I don't want to update my Lumia 640 xl to Windows 10 using the Windows Insider Program. And I want the full official version but when will AT&T release the Update Help Please.?!
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Message 1 of 20
Community Support

Re: Lumia 640xl Windows 10 update

​Hi @Lildennis12

 

Thank you for posting your question in the AT&T Community Forums! We are here to help! We appreciate your business and we definitely understand the need for the latest version of your OS, and apologize for the delay.  

 

At the present time we unfortunately do not have a precise date of release for the Lumia 640 XL. In most cases, updates will be posted on the day of release.

 

When the update is made available, you will receive an over the air notification on your device with step-by-step instructions to update your software. To check your device for the software version, tap on the Settings tile → Tap Phone Update.

 

For more information on the Windows 10 update, you can click on Microsoft’s website. From that website, you are able to download the Windows 10 Upgrade Advisor app – available free in the Windows Store – where you can easily check for upgrade availability and begin the upgrade in just a few easy steps.

 

Hope this helps! Thank you for choosing AT&T for your wireless services!

 

Tim, Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 20
Contributor

Re: Lumia 640xl Windows 10 update

Fine, but why can't we get a ballpark timing estimate?  I can go ahead and pay to switch to an Android now or risk it with a developer verison of Windows 10 on my current device if its going to be a long time, but the lack fo clarity is extremely unhelpful.  There is a huge difference between next month and next quarter for a lot of people halfway through a contract.  Just saying "updates will be posted on the day of release" is opaque and completely ignores what we're asking.  That is an easy way out.  There is no way that the team at AT&T responsible for intergrating Windows 10 doesn't have a gantt chart showing the exact day this update should roll out inclusive of possible delays.  Provide a real response for the 640 XL, 830, etc and this will be a much happier place.  

Message 3 of 20
Contributor

Re: Lumia 640xl Windows 10 update

I have to agree. Windows 10 has been out a long time now. Microsoft has certified the 640XL, so how much more testing has to be done by AT&T? Even a ballpark time would be appreciated.
Message 4 of 20
ACE - Professor

Re: Lumia 640xl Windows 10 update

@Lildennis12

I'd suggest considering the Insider Program, but the "Release Preview Ring".

It's quite stable, and actually has a much better overall build than the current AT&T W10m devices are getting (.456 vs .107).  It's also got far better battery life, about 50% on most phones.

Of course there are risks involved with self-updating your phone, but there's a recovery tool, in the event of a failure; I've yet to see a phone that is un-recoverable with the tool.

 

*If this (or another post in this thread) fixes your problem/issue, please mark it as solved, and I'll tag it, to make it easier for others to find the answer(s). Thanks.

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 20
Contributor

Re: Lumia 640xl Windows 10 update

We are in September now. I have had the 640 XL for over a year with the promise that I would get Windows 10. When?

Message 6 of 20
ACE - Guru

Re: Lumia 640xl Windows 10 update

@denisw your answer is above... AT&T does not pre-announce updates.

ODad
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 20
Teacher

Re: Lumia 640xl Windows 10 update

I have a 640 and that has already received the official release of windows 10 mobile. This is a-hat policy from att. If the lesser model can and ALREADY received the update directly from your att servers, then PLEASE flip the switch for the 640 XL.

Message 8 of 20
Tutor

Re: Lumia 640xl Windows 10 update

Well, this is nonsense, because things like Skype will stop being supported by October (yes, I realize they claim to support it through "early 2017" with "limited functionality" but I don't put much stock in that given their track record).  And here we are in mid September with no progress from AT&T.  Who knows what other apps will go away while we wait.  I've already seen some be "discontinued" and stop working because they are moved to the new infrastructure/store. Personally I am not a huge fan of WP 10, sucks in many ways compared to 8.1, but I'm not willing to become an iSheep or use Android at this point, and I need a functional phone.

 

This has happened for every upgrade with AT&T. jrock1 is spot on - the lower model can get it but we can't? One has to start wondering if they are intentionally trying to kill WP.  MSFT actually tries to support us for once and you guys hang us up?? 

 

Get your stuff together and stop screwing your customers. I've been a customer since 2000 when it was still Cingular. This kind of stuff is what makes people change carriers.

 

Message 9 of 20
ACE - Professor

Re: Lumia 640xl Windows 10 update

@jrock1@jcmaedl I'd strongly suggest you bit the bullet, and move to the Insider - Release Preview ring.

You are correct, some services are going to be discontinued, as interfaces age, it's the naturual progression (of almost any phone with data services, really, just varying rates/schedules).

 

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 20
Tutor

Re: Lumia 640xl Windows 10 update

@pgrey

 

I appreciate your efforts to help us install WP 10.

 

I think everyone is aware of the option to use Insider Preview.  I think what people are trying to say is that we don't want to, and further, we shouldn't have to. Now that I look at it, the OP mentions it and the fact that he does not want to use it in his first sentence.  

 

Insider Preview does allow us to install WP 10, however it does not address the problem of AT&T failing to release updates.  AT&T pulled this same stuff with the Lumia "color" updates. One should not have to do such things to keep the phone up to date when an offical release is available. 

 

You mention deprecation as a natural progression.  I'm not arguing that point, but the concept doesn't apply to this discussion because in this case we aren't complaining about being left behind by the manufacturer/platform, but rather the carrier.

 

If AT&T can't deliver updates in a reasonable fashion, they need to get out of the way and allow Microsoft to do it directly.  Microsoft is already doing its best to alienate an already shaky user base.  This doesn't help.

Message 11 of 20
ACE - Professor

Re: Lumia 640xl Windows 10 update

@jcmaedlYeah, I get it, the desire to have the OTA.

Please keep in mind, I'm just a user, like everyone else, just one who helps a lot, so I don't have anymore "leverage" than the rest of us, I'm just trying to help the best I can here.

 

I agree, AT&T should be more timely about these, but it's not just W10m that's got an issue, they are a bit "behind" on a good deal of Android devices as well, compared to some carriers.

It would be awesome if they were releasing updates as soon as they got posted, say each RP build, with their "overlay" as well, but my guess is that W10m has been de-prioritized, a great deal.

 

They do allow you go around them, and just sign up for Insider, it's more or less known as the way to do this.  Once you sign up, say for the Release Preview builds, you'll keep getting them (of course if you like a build, you can opt-out at any point too), regularly, as stabilized builds roll out for MS.

They don't block this, in any way, shape, or form, so effectively they are "getting out of the way", just not in as obvious a manner as some would prefer.

 

I think most people with Android delays would be head-over-hills to have this option, but they don't, they're very "bound" to AT&T, since their devices aren't agnostic at all, they're carrier-specific models.

 

Do with it what you want, but you have the capability to grab the current builds, the very good builds, the same ones that AT&T would be releasing, if the W10m platform was more popular currently.

 

I think that if you wait for OTA, you'll be playing a game of "chicken" with deprecated apps and services, which isn't fun for anyone, and sort of senseless, given the above...

I will send a private message to AT&T though, I'm not sure they're on top of the deprecation issue, and see if that maybe, possibly triggers things, who knows, it can't hurt.

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 20
ACE - Guru

Re: Lumia 640xl Windows 10 update

@jcmaedl You've been given an option to bypass the waiting game with AT&T. Regardless of AT&T doing the right or wrong thing by not releasing so far, if you choose to not accept viable options to get what you want, then you are by default accepting to play the waiting game with AT&T. It's obviously not an important update to you or you'd take the avialable path to get it; at least I'd never wait on something that is important to me

 

AT&T is out of the way if you don't buy the device from AT&T. If you do buy the device from AT&T and it has their brand on it, guess what? You've purchased an AT&T Device, not a microsoft just a Microsoft device. Even if the only thing AT&T doe is slap their logo on it and load some useless apps on the device, it's still their device now. This is also true with those android devices we own were the branding goes even deeper. We have to wait on AT&T for those updates as well. If we don't want to wait on updates the first option is not buy an AT&T Device. For Windows Users you can do this through the Windows Store currently. I strongly encourage users of both Windows 10 Mobile and Android to consider the option of unbranded. but.... there are issues there.

 

The one bright spot for Windows 10 Mobile users at least, there is an easy low-risk way to get the latest OS onto the branded device. I don't have that for my Android devices currently Smiley Sad - yes I know in some cases I can root then blah blah blah -

 

So bottom line here for WIndows 10 Mobile:

Own an AT&T device then accept that you have the following options.

1. Wait

2. Insider program

 

NOTE: Complaining and crying about the wait will not change the duration of the wait. You have as much influence on that wait as a drop of water does falling into the ocean.

ODad
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 20
Tutor

Re: Lumia 640xl Windows 10 update

@pgrey

 

I realize you are just a user and I apologize if my post came across as critical of you, that was not my intent, and it's certainly not my intent to start any kind of argument. My hope was that someone who is an AT&T employee actually takes notice of these conversations - of all our points. I appreciate the effort behind the PM.

 

You're totally right - it's nice that AT&T doesn't block MS in any way, and certainly more fair than what they make Android users go through if they want an update sooner or to change OS versions entirely (rooting, etc.).  Things like the Insider Progam are great, and something that I myself might actually use. You're right - the builds are good, but they are still preview builds. I think a carrier policy that encourages their use can cause issues for the average Joe. For example, Microsoft's promise to support 10 all devices running 8.1. The 1020 was able to receive Insider builds and run 10 really well, that is until MSFT decided it and dozens of other devices wouldn't be supported past a certain build (maybe to sell some new devices?? Man Surprised). A savvy user who had used IP to avoid a potential delay by AT&T could handle this OK and revert. But what about other people who might have used IP just to obtain sooner what they thought would eventually come from the carrier, only to learn that it won't? Will they understand what's happening? Again, I'm not saying your suggestion to use IP is not helpful.  I'm being critical of the idea that that's the "solution" AT&T leaves us with.

 

To be an obstacle to deployment, especially without any stated reason, is really bad. Perhaps my "get out of the way" comment was poorly worded - I guess more specifically I'm suggesting they either remove themselves completely, thereby making Microsoft entirely responsible for the rollout like they are with PCs, or coordinate fully with Microsoft so that when a new official build comes out they depoly it immediately. As a user/customer, I shouldn't have to even think about any of this.

 

As an aside, I am not chomping at the bit to get W10M, and I probably wouldn't if it wasn't for deprecation of key stuff. I actually bought a 950 and returned it because W10M was so buggy and had so many features removed.  And that was an official build, out of the box! So if AT&T continues to delay updates, I won't get fixes to something that I already think is pretty terrible unless I play chicken with MSFT.  Don't make me play chicken AT&T!

 

 

 

Message 14 of 20
ACE - Professor

Re: Lumia 640xl Windows 10 update

@jcmaedl Yeah, there's no "great" solution, and I think with current market penetration, I suspect this will not change much.

 

But, like you say, there are "good" solutions.  Most IP Release Preview builds go on to become the latest released builds, almost without fail.

You can also enter the IP-RP program, and then exit, and you'll still get the latest MS releases, despite any action by AT&T, once you're "in", you'll keep getting releases (no previews, unless you opt back in).  I tend to think the program is almost the ultimate in flexible, it's hard to compare it to any other mobile OS out there.

 

The W10m that's out there now is worlds different then the .107 build that you got on your 950, way back.  The Anniversary Update had some issues again, but those are slowly getting fixed, and it's still way, way better than the initial.

 

I've posed the question on an internal board, just to make sure AT&T is aware of the deprecation issue, particularly the Anniversary build one, not to mention the 640XL stuck on 8.1.  I did mention the possibility of suggesting IP-RP builds, so we'll see.

I can see where AT&T is in a tough spot too, they maybe have a few hundred-thousand Win Phone users still (if that many), and probably millions of various Android users spread across multiple platforms that they "must" be involved in for updates.

 

It's a tough spot for users, sort of, but there are choices, at least you're not on an old Android phone, an branded model, that's been declared EOL.  Then your options are truly "sketchy", as you mention.

I try to convince people, regularly, that the IP-RP builds are the way to go, and they'll be far better off if they just click those couple of boxes, and then decide to stay in or just get released builds.  It's a way better deal than getting deprecated, or left behind on 8.1, when you could've moved that phone to W10m.  

I happen to think it's miles ahead of 8.1, in terms of functionality, although admittedly the stability lags pretty far.

 

BTW: I have my daughter set up on a 1020, running the current W10m Anniversary builds, so there are options, to be explored, I just can't say more than that here.  She has basically zero issues too, I can't remember when she last mentioned a problem.

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 20
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