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Lumia 640 Windows 10

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Lumia 640 Windows 10

When will att provide the upgrade from OO 8.1 to 10?
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Message 4 of 80
Contributor

Re: Windows 10 update for Lumia 640

Hi I have an unlocked At&t 640xl running on T-Mobile. (yeah I know). My question is. Will I be able to get the upgrade from you guys. Or do I have to wait for t-mobile. Or am I just out in the cold (again) any help with this would be appreciated. Thank you.

Message 31 of 80
ACE - Guru

Re: Windows 10 update for Lumia 640

You should get the update and it'll come from AT&T. Did you receive it?
ODad
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 32 of 80

Re: Windows 10 update for Lumia 640

Excited to see AT&T FINALLY pushing out the Windows Mobile 10 upgrade (at least to 640's), unfortunately this does NOT include Lumina 640XL (check the SKU's). Guess what I've got...640XL...still waiting...

Message 33 of 80
Contributor

Re: Windows 10 update for Lumia 640

Let win 10 mobile update lumia 640. Was a mess. Could not syn with att address book, all contacts in people app gone and outlook could not syn with att email account. Had to reset to 8,1 after  Microsoft wasted 2 hr trying ot fix win 10. Lousy is kind word.

Message 34 of 80
ACE - Master

Re: Windows 10 update for Lumia 640


@ATTKevinCS wrote:

Hey @GLIMMERMAN76,

 

Well that's embarrassing. Thank you for highlighting that. We obviously meant the Lumia 640 Smiley Happy

 

 

Your comments really hit home. Tim and I were discussing them, and we decided to make a change. We will no longer be using these canned responses. It helps us work through the volume we receive every day; however, it's not doing right by our customers as it's not a world class experience. 

 

You may still see them show up for about a day as we already (to use film terminology) have a few response in the can. Once we work through that backlog, you shouldn't see them anymore. 

 

 

 

Kevin, AT&T Community Specialist

 


You might want to go re-check the Windows 10 640 boilerplate release messsage in this forum then, it's got the Desktop PC release info, instead of the Mobile release info (see where you reference Windows Defender, for example).

I'm not sure it matters that much to most folks, unless they go and check for the "features".  In most cases, there's overlap between Desktop/Mobile, but not entirely, and this message clearly quotes from the Desktop 107 release.

This is the post here: https://forums.att.com/t5/Windows-Phone/Device-Software-Update-Microsoft-Lumia-640/m-p/4833011

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 35 of 80
ACE - Master

Re: Windows 10 update for Lumia 640


@ODad wrote:
You should get the update and it'll come from AT&T. Did you receive it?

I'm not so sure on this one. The Windows phones (like many manufacturers) have different models for each carrier/firmware mapping.  

I think the AT&T one was RM-1063, and the global unbranded one was RM-1065/RM-1096 (single/dual SIM), whereas the T-Mobile version had a different model too, with B17 support.  I think this was RM-1064, but I'm not 100% on that part.

 

So the question is, what kind of filter is AT&T applying to its OTA updates?

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 36 of 80
ACE - Guru

Re: Windows 10 update for Lumia 640

@pgrey Could be filtered on the model number but also could be the IMEI. But in the end, my understaning is that AT&T phones even if they are unlocked and on another carrier, the update will come from AT&T. I have no first hand experience with this.

ODad
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 37 of 80
Contributor

Re: Windows 10 update for Lumia 640

Still waiting, still frustrated. (640xl) I'm questioning if Windows phone users have the same priority as other AT&T customers. I'm hoping that either a better effort is put forward to release updates, provide information and have stores carry more of a selection, or that AT&T reconsiders selling Windows phones.
Message 38 of 80
Contributor

Re: Windows 10 update for Lumia 640

Just ran the upgrade advisor on my 640XL and got the same message I've gotten for months.  My phone is eligible and I'll see a notification when the upgrade is ready.

 

I bought the phone more than a year ago, at an AT&T store, with the promise is would soon upgrade to Windows 10.  Most frustrating.

Message 39 of 80
Highlighted
Tutor

Re: Windows 10 update for Lumia 640

And I stand corrected...

I did not read the link... https://forums.att.com/t5/Windows-Phone/Device-Software-Update-Microsoft-Lumia-640/m-p/4833011

 

 

FWIW: I am running 14361 (via Insider Program) now with no major issues. on 2 x 950's and a 640XL.

Message 40 of 80
Contributor

Re: Windows 10 update for Lumia 640

I'm in Argentina but my download stops at 90% and breaks.  My is Lumia 640 Rm 1073, upgrade advisor says it's ready, but like I said it breaks at 90%

Do you know why?

Message 41 of 80
Tutor

Re: Windows 10 update for Lumia 640

Hello Kevin.  What about Windows 10 for the Lumia 640XL?

Message 42 of 80
Contributor

Re: Windows 10 update for Lumia 640

Help! Any update to Windows 10 available for Lumia 640 XL?
Message 43 of 80
ACE - Guru

Re: Windows 10 update for Lumia 640

@debbbbAT&T will not say. You'll only know once you see it available to download. Be sure ot instlal the Upgrade Advisor App from the Store.

 

You can also get Windows 10 Mobile today via the Insider Program. Feell free to ask if you have any questions

ODad
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 44 of 80
Contributor

Re: Windows 10 update for Lumia 640

Not fix for my lumia 640 on att. Advisor was used to upgrade. Worked poorly with win 10 mobile so went back to win 8.1 mobile wasted 5 hours.
Message 45 of 80
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