Contributor
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1 Message
LG B470
I had bought this LG B470 a few months ago and suddenly the display had turned white and I could not access anything. I can still hear the volume and I have also tried taking out the battery and it still cannot work.
Contributor
•
1 Message
I had bought this LG B470 a few months ago and suddenly the display had turned white and I could not access anything. I can still hear the volume and I have also tried taking out the battery and it still cannot work.
ATTHelp
Community Support
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231.5K Messages
7 years ago
Greetings @Joshua.!
I am sorry to hear the issues which have come up with your phone. This is definitely not normal for a phone you have only had for a short time, and I would be happy to help.
Our Troubleshoot & Resolve Tool is a fantastic resource for resolving this and many other issues. You will want to make sure the LG B470 is selected, and then please click on Device/software issues > Screen. For a more personalized experience, you can also sign into your myAT&T account.
In case you need to look at replacement options for the phone, we have a step-by-step guide on how to check warranty eligibility and the best way to make a claim. If you would like, I can also assist in taking care of this.
Please keep me posted! Have a great day!
Fiona, AT&T Community Specialist
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