Issues with International calling and texting

Contributor

Issues with International calling and texting

I purchased the Samsung A157V phone to use in Japan and Singapore. It worked in the US. I am in Japan and it will not make called or send texts. Can anyone help me please and thank you.
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Employee

Re: Issues with International calling and texting

Hi @Tweetyt75 

 

What type of plan are you on? If you don't have international roaming enabled on your account you might not be able to make or receive calls while outside of the US. 

 

If you are getting service with the device, you can call +1.916.843.4685. This is a free call from your AT&T Phone and Phone Number. 

 

Hope this helps!

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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