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Internet with Huawei Honor 9

Internet with Huawei Honor 9

Hello!

I recently arrived in the US, and I'll stay here for a year or so. I purchased an AT&T sim card and plan, and it works fine for calls, but I don't have internet connection. I checked, and the bands the Honor 9 (L09 variant) supports may be different than the required, but there are some that match:

3G bandsHSDPA 850 / 900 / 1900 / 2100
4G bandsLTE band 1(2100), 3(1800), 5(850), 7(2600), 8(900), 20(800), 38(2600), 40(2300), 41(2500)

 

The weird thing is, my home country sim card (Brazil - Vivo) works fine here, through AT&T 4G/LTE network, and I get super fast 4G connection. Even if there is a frequency/band issue, I expected to have at least 3G connection with the AT&T sim, but there is nothing.

 

Does anybody have any insight on waht the problem could be?

 

Thank you!

 

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Message 1 of 5
Administrator

Re: Internet with Huawei Honor 9

Hello @pfjarschel,

 

We can definitely assist you with checking on the compatibility of your cell phone with wireless service from AT&T. It’s easy to see if your device will work on the AT&T network. Please follow the directions at our link to Check device compatibility to get started. Let us know if this helps.

 

Sean, AT&T Community Specialist


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Message 2 of 5
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Accepted by pfjarschel
‎03-19-2019 1:33 PM

Re: Internet with Huawei Honor 9

Program settings for non AT&T phones

https://www.att.com/esupport/article.html#!/wireless/KM1062162?gsi=27pra2

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 3 of 5

Re: Internet with Huawei Honor 9

Thank you @ATTCares and @lizdance40

I checked the compatibility through the IMEI, and it says "Your device is compatible, but we are unable to find the correct SIM card. To complete your order, please call AT&T Customer Service at 800.331.0500 or find the nearest AT&T store."

Well, I already have a new sim card from AT&T, so I guess that's not relevant.

I then proceeded to test the configurations on @lizdance40 link, and everything was already almost exactly the same. After minor changes and a rebbot, still nothing.

 

Ninja edit before posting:

Ok, changing the apn type to just "phone" instead of nxtgenphone solved the issue. I might not get full 4G speeds, but that's fine for the moment.

Thank you again!

Message 4 of 5
Administrator

Re: Internet with Huawei Honor 9

Hello @pfjarschel,

 

Thanks for letting us know. We're glad to hear that you're no longer having this issue with your data connection. Please let us know if you have any other questions or concerns.

 

Sean, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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