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november292014's profile

Contributor

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1 Message

Saturday, July 21st, 2018 9:14 PM

I have unlock but sim card is not working

Hi, i have the ZTE Maven 3, Model Z835 brought in the US, and use here in the philippines. I have already unlock sim card, but problem now is the sim card i bought is not detecting(globe). is there any additional steps to do other than the unlock sim before i can use local sim card here in the philippines?

Accepted Solution

Official Solution

ACE - Sage

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116.6K Messages

6 years ago

@november292014

Prepaid bargain phones often have the minimum bands for US service.  Even unlocked it may not work due to the hardware limitations. 

Community Support

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230.7K Messages

6 years ago

Hello @november292014!

 

Your device may require an international SIM card as certain brands may only be available regionally within a country. Also, we recommend that you verify the unlock status of your device and whether it meets the eligibility requirements.

 

We hope this information helps!

 

Lar, AT&T Community Specialist

ACE - Professor

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1.7K Messages

6 years ago

As @lizdance40 reply,your phone do not have the correct bands to work in Philippines even you had it unlocked !!!

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