Contributor
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1 Message
I have unlock but sim card is not working
Hi, i have the ZTE Maven 3, Model Z835 brought in the US, and use here in the philippines. I have already unlock sim card, but problem now is the sim card i bought is not detecting(globe). is there any additional steps to do other than the unlock sim before i can use local sim card here in the philippines?
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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116.6K Messages
6 years ago
@november292014
Prepaid bargain phones often have the minimum bands for US service. Even unlocked it may not work due to the hardware limitations.
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ATTHelp
Community Support
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230.7K Messages
6 years ago
Hello @november292014!
Your device may require an international SIM card as certain brands may only be available regionally within a country. Also, we recommend that you verify the unlock status of your device and whether it meets the eligibility requirements.
We hope this information helps!
Lar, AT&T Community Specialist
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adidaskid808
ACE - Professor
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1.7K Messages
6 years ago
As @lizdance40 reply,your phone do not have the correct bands to work in Philippines even you had it unlocked !!!
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