Contributor
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2 Messages
Hurricane Maria
Is there a timeline for service to Puerto Rico? No communication to verify if family and friends are OK.
Contributor
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2 Messages
Accepted Solution
Official Solution
ATTCommunityTeam
Moderator
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1.3K Messages
7 years ago
@Manati,
AT&T has set up a website that will let anyone stateside (regardless of carrier) to register the cell phone number of a family member or friend who is an AT&T wireless customer in Puerto Rico.
When the Puerto Rico-based customer’s cell phone connects to our network in Puerto Rico, the customer will be notified that their family or friends in the U.S. have been trying to contact them.
The family member or friend who registered will also be notified through email when additional service in Puerto Rico has been restored.
Additional information can be found on: http://about.att.com/inside_connections_blog/hurricane_maria.
Hope this helps,
AT&T Community Team
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
7 years ago
@Manati
if what the news is saying is true it could be months before things are restored... Power has to get restored before anything else can work.
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Manati
Contributor
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2 Messages
7 years ago
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Maddy2688
Contributor
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1 Message
7 years ago
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ARodriguez
Teacher
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7 Messages
7 years ago
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formerlyknownas
ACE - Sage
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117.2K Messages
7 years ago
The island is in bad shape. They are currently evacuating an area on the west end due to a potential dam collapse. The news may offer more insight.
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PuertoRicodown
Contributor
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1 Message
7 years ago
then leaves the island with no communications after Hurricane Maria? Puerto Rico is in hurricane alley...it is not like this is news. And do not blame the electrical grid. Its called a generator and you can afford it. Even hotels have generators. Shame on AT&T for failing Puerto Rico.
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ARodriguez
Teacher
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7 Messages
7 years ago
Imagine after all that loss there is no way that a multi billion company will give a rat butt the loss of life, and importance of communications with love ones in time of emergency--- too bad that down range deployed in other countries they have service but they can repair their service in over 5 days past a down tower etc. or have the ability to bring back their product(service).
What we can learn from this is that even do they are making way more than any other company in the world serving a juicy contract with our armed forces in case of any emergency you are on your own ---
At&t's leaders are enjoying a juicy salary hiding behind presentations and statistics but they don't care about their customers.
And that is a fact..,
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ARodriguez
Teacher
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7 Messages
7 years ago
At&t service is down -- it is been 6 days and no progress. Definitely will be a lot of customers changing to other carriers because there is no sense of urgency with At&t to fix a problem but they jump hoops to charge you for anything extra ----
At&t have proved that is just business-- all money and profits---
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Fl_retire
ACE - Professor
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3K Messages
7 years ago
Get ATT cell towers working first, essential services like power to hospitals, fire and police later - Don’t think so. If data lines and power to cell towers are down their have to be replaced,
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