Troubleshoot your device issues
Contributor
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2 Messages
Wednesday, June 27th, 2018 4:00 PM
Hotspot nighthawk
The device will not charge
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ATTHelp
Community Support
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231.3K Messages
6 years ago
Hello @Donnsand!
Thank you for your response! The new Firmware Version is : NTG9X50C_12.02.06.01 File Size: 110MB.
Jenn, AT&T Community Specialist
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ATTHelp
Community Support
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231.3K Messages
6 years ago
Hello @Donnsand!
We understand the inconvenience of your device not charging. There has been a software update release to correct this issue. Since the device has to be connected to the network to receive the update over the air, please follow the steps below if your battery is fully depleted:
Hope this helps! Have a nice weekend!
Jenn, AT&T Community Specialist
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Donnsand
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2 Messages
6 years ago
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