The Fix: Move the HotSpot away from electronics, place it on a hard surface (off the ground/floor, and elevated). Speaker systems are a big no no, so keep that away for sure.
Is your home or office causing issues?
Have you noticed areas in your home where Wi-Fi drops or where calling is an issue? Thick or concrete walls, metal frames, and even rooftops can affect the signal and in turn, your HotSpot connection.
The Fix: Place the HotSpot near a window to improve LTE signal reception. Also, not all home designs will affect the LTE signal. Feel free to test different spots and/ or place the HotSpot in a central location. This can help improve Wi-Fi coverage.
The more devices connected to your Hot Spot, the slower speeds will be. Each device shares a portion of the inbound signal. If you stream, game or download, your speeds drop further.
The Fix: Reduce the # of devices connected to the HotSpot. If a device is being used to stream, game, or download, overall speeds will drop. If a device is not in use, turn it off.
Move closer to the HotSpot
The further away you are from the Hot Spot, the weaker your signal gets. A good indicator is the Wi-Fi meter drops on the device..
The Fix: Keep your device within 50-75 feet of the HotSpot. Depending on your home environment, the signal may reach out further. You may be able toadjust settings on your Hot Spot to improve the signal.
A good tip: Reboot the HotSpot, wait 30 seconds, and test different wireless channels. Use the 2.4ghz signal setting if possible. If you do not see improvement, a Wi-Fi repeater may be needed like the AirTies.
ChrisZ, AT&T Community Specialist
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