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Hot Spot Troubleshooting - Device Placement Recommendations by AT&T

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Hot Spot Troubleshooting - Device Placement Recommendations by AT&T

There are many things that can impact how your Hot Spot functions like:Wi-Fi.png

  • Hot Spot Environment
  • Home or Building Construction
  • The number of devices connected to your Hot Spot
  • The distance between your device and the Hot Spot

Below, you will find some simple solutions to improve your Hot Spot experience.

 

Connection Issues  

The fastest way to resolve most device connection issues is to reset the device you are trying to connect and the Hot Spot. 

 

Note: If you have a single device that will not connect, reset the network setting on that device. If this doe snot resolve the issue, contact the manufacturer. 

 

Hot Spot Environment 

What you keep around your Hot Spot can impact not only the Wi-Fi signal, but the reception of the LTE signal. Electronics, for example, produce electromagnetic interference. The more electronics near your Hot Spot, the more interference generated. This interference may affect the Wi-Fi signal and the LTE signal.

 

Recommendation: Keep your Hot Spot away from electronics.  To get the best Wi-Fi signal, place the Hot Spot on a hard surface, off the ground/floor, and elevated. One device you should never have near your Hot Spot is a speaker. The magnet inside the speaker can affect the antenna which in turn, affects the signal.

 

Home or Building Construction 

Have you noticed areas in your home where your Wi-Fi drops or have trouble with cell reception? Few people realize this, but, the materials your home was built with can affect how the signal works. Thick walls, metal frames, and concrete walls can prevent signals from reaching all rooms and reduce signal strength. This means your Wi-Fi or LTE signal may not be as strong as it can be.  

 

Recommendation: Place the Hot Spot near a window. This improves reception of the LTE signal.

Home design will not always affect the LTE signal. If this is the case, place the Hot Spot in a central location of your home. This will ensure all areas of your home can get a strong Wi-Fi signal. Check out our Improve Hot Spot Wi-Fi Signal article to learn how to improve your Wi-Fi signal and range.   

 

The Number Of Devices Connected To Your Hot Spot

The more devices connected to your Hot Spot, the slower speeds will be.  This is because each device connected shares a portion of your plan speed. Let’s say you have an internet plan of 12mbps and you have 12 devices, each device will get an estimated 1Mbps. If you stream, game or download, your speeds drop further.

 

Recommendation: Reduce the # of devices connected to the Hot Spot. If a device is being used to stream, game, or download, overall speeds will drop. If a device is not in use, turn it off. 

 

The Distance Between Your Device and The Hot Spot 

Have you ever noticed the further away you are from the Hot Spot, the slower your internet is? Have you noticed how your Wi-Fi meter drops on your device? This is because the signal gets weaker the further away you are from the Hot Spot.

 

Recommendation: Keep your device within range of your modem. I recommend 50-75 feet, any further, you may see issues when using the internet, streaming, or downloading. You may be able to expand and improve signal strength by adjusting settings on your Hot Spot.

 

Also, test different wireless channels. Consider using 2.4ghz signal in your modem. In some instances, a Wi-Fi repeater is needed like the AirTies. Wi-Fi & and Band Selection. 

 

ChrisZ, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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‎03-21-2018 2:39 PM

Re: Hot Spot Troubleshooting - Device Placement Recommendations by AT&T

Having trouble with your Hot Spot? Check out the article above to learn what can affect it and our recommendations. 

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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