You'll need to download two programs, Nokia Care Suite and NaviFirm, which is the program you'll be using to flash the firmware. THIS IS AS EASY AS IT GETS, even if you don't consider yourself all that tech-savy. Also, once you reflash the device, you'll be wanting to download the latest upgrade OTA, which addresses this hard reset issue you ran into.
P.S. The firmware itself weighs in at around a gig. When you start downloading the files in NaviFirm, adjust the Download Sessions (1-20) accordingly to speed up your download speed a bit.
Talk about a quick reply! I was refreshing this page in hopes that somebody would have something for me soon 😄 Yes, I did a reset through the settings, as I was planning on giving this phone to my son. I had no idea that doing so would ruin the phone 😞 I will start working on this now and reply when I am finished. Thanks Jii!