HOW CAN I STOP THE DATA

Contributor

HOW CAN I STOP THE DATA

My smart phone is not working. I am using a plain type phone. I don't need data now.But I have to pay for it $20 per month.How can I stop the data?

Tags (1)
2,492 Views
Message 1 of 9
Contributor

Re: HOW CAN I STOP THE DATA

And I don't have any cell phone purchasing contracts with AT&T.

Message 2 of 9
Expert

Re: HOW CAN I STOP THE DATA

in order to not be required to have a data package you have to use a phone that AT&T does not quantify as a smartphone.
Message 3 of 9
Contributor

Re: HOW CAN I STOP THE DATA

Do you mean that I need to go  an AT&T and show my phone?

Message 4 of 9
Expert

Re: HOW CAN I STOP THE DATA


downup wrote:

Do you mean that I need to go  an AT&T and show my phone?


You can probably call CC at 1-800-331-0500, or 611 from your phone, and just let them know what type of device you switched over to and have them remove your data plan. That's what I would do, personally. You may even be able to do it under your Online Account Manager.

 




 REGRET NOTHING~


     we live & learn~

Message 5 of 9
Highlighted
Expert

Re: HOW CAN I STOP THE DATA

unfortunately no, as long as AT&T's system detects you are using a smartphone a data plan is required to be on the account for your number, once you start using a non-smart phone then and only then do you not have to have a data plan on your line of service.
Tags (1)
Message 6 of 9
Expert

Re: HOW CAN I STOP THE DATA


wilcre wrote:
unfortunately no, as long as AT&T's system detects you are using a smartphone a data plan is required to be on the account for your number, once you start using a non-smart phone then and only then do you not have to have a data plan on your line of service.

But didn't the OP state that he/she is using a "plain type phone"?? Maybe the plain type phone then, is not a dumbphone, like I'm thinking it is. Sorry, wilcre. 

 




 REGRET NOTHING~


     we live & learn~

Message 7 of 9
Expert

Re: HOW CAN I STOP THE DATA

don't say sorry, the OP has not confirmed the make and model of phone that is in use.
Message 8 of 9
Expert

Re: HOW CAN I STOP THE DATA


wilcre wrote:
don't say sorry, the OP has not confirmed the make and model of phone that is in use.

True. Smiley Tongue

 




 REGRET NOTHING~


     we live & learn~

Message 9 of 9
You must type a description before you click preview or reply.
Share this topic
Announcements

Are you looking to upgrade and activate your device?

Let us help make Ordering, Upgrading and Activating easy!

Additional Support