AT&T Community Forums

Go phone refill not working

I just bought my refill card, went to my car, scratched off the pin, and typed it in and it's saying that refill card pin has already been used and it won't let me add the 45 I paid to my account

Responses

ATTHelp

Community Support

•

231.5K Messages

7 years ago

Hi there @Bwells89,

I’m sorry to hear you have been unable to apply your GoPhone refill card to your account. I would be happy to assist with this. Have you tried refilling your account online? To do so:

Go to your MyAT&T, and login with your GoPhone wireless number and 4-digit password.
Select Refill Account, and choose GoPhone Refill Card.
Enter the card PIN, and then select Refill Now.

I hope this helps! If you are still experiencing issues loading to your account, please do not hesitate to reach out to us. We are here to help.

Donna, AT&T Community Specialist

0