I chose a Centro as my new phone mainly to merge my phone with my old Palm PDA. I used Documents To Go (DTG) extensively on the old PDA and seeing it included with the Centro was a selling point.
It seems I should be able to go to palm.com and down load the PC-side DTG app. I go to the Bonus section, select DTG for download, and enter my phone's serial number when prompted. But the serial number is not accepted. The pop-up keeps coming back asking for a valid sn.
I used palm.com's chat support to inquire. They said the server was down, try again in a few hours. I've been trying for a few days and it never works.
Is this likely a Palm or an AT&T problem? How can I get the bonus software? Finding help on this has been frustrating.
Sometime Sunday or yesterday, a new version of DTG went online. This *might* have caused the problem you were getting, as people were probably in a little download frenzy. Give it a try later today. Let us know what happens.
After another day of trying (and failing) to download from palm.com, I decided to try going directly to dataviz.com. Using the registration number from phone-side app, I was able to register and download the PC-side app from them. Problem solved (but an ugly black mark on both AT&T and Palm.)