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Firmware Updates – Things To Know From AT&T

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Firmware Updates – Things To Know From AT&T

  

Software_Update_.pngFirmware Updates - Why Can't I Download It

You're wondering why your device has not downloaded the latest update, am I right?. The simple answer is, the update may not be ready just yet. Some updates are rolled out slowly and not all devices will get them at the same time. This is a safety precaution in case of issues. 

 

In other instances the update is available, but there are issues preventing the download which are listed below: 

 

Requirements To Update:

  • AT&T Branded Device - Software update releases are only available for AT&T branded devices. This means if you brought your device from another carrier, it may not download. You may need to contact the manufacturer. 
  • The device must be on the AT&T network to download the update
  • A compatible device – Some software updates are not available for all makes & models due to the hardware requirements needed to download the update. This is controlled by the manufacturer and not AT&T. 
  • Wi-Fi Connection – Some updates require an internet connection. Connect to Wi-Fi to download the update.
  • Space - If your device does not have enough space, consider erasing unneeded files to make room.
  • If the device was not originally on the AT&T network, the update may fail.
  • Power - Your device may need at least 80% battery power. 

Note: You may need to contact the original carrier, or manufacturer, to download the latest updates if your device is not AT&T Branded.

FirmwareUpdate.jpg

 

Is There An Update For My Phone?

 

In some instances, the manufacturer may not have released an update for your device. You can check what version is available and the latest release date using the instructions below.

 

Check For And Update Your Device

  1. Visit Device Support.
  2. Select or change the selected device brand and model, if needed.
  3. Scroll down and select Software updates.
  4. The Software updates link only displays when there are software updates available for the selected device.
  5. Repeat the above steps to check for software updates for a different device.

Don’t see an update listed? An update may not be available for your device or it has not been released yet.

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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‎02-12-2018 12:43 PM

Re: Software Updates – Things To Know From AT&T

Having trouble downloading the latest update? Check out our article above to learn why it is not downloading and fixes. 

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 7
ACE - Expert

Re: Software Updates – Things To Know From AT&T

@ATTCustomerCare @ATTTimCS

 

It would also help to put in the guide to get software updates YOU MUST BE A  ATT CUSTOMER connected to ATT TOWERS to get the update.  This goes for all android devices.....

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 7
Contributor

Re: Software Updates – Things To Know From AT&T

i bought my device in the US and now i'm overseas using the local country's carrier. is it not possible to update my device's software over wifi through other means? 

Message 4 of 7
Contributor

Re: Software Updates – Things To Know From AT&T

i used to have a verizon samsung phone where i could keep the software updated through smart switch....is that possible for ATT devices? 

Message 6 of 7
ACE - Expert

Re: Software Updates – Things To Know From AT&T

Yeah your not gonna get updates ever.  Att does not use smart switch.  They only update phones for customers

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 7
Contributor

Re: Software Updates – Things To Know From AT&T

well that's not good. looks like I'll have to flash custom ROM on in that case. 

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