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Filing claim

Hi I received a LG V930 tablet for .99 on promotion when I purchased the LG V20 ..didn't even know it was a promotion when I picked up phone in store. Decided since it was November would wait and give it to our daughter as Christmas present. Well 2 weeks after the screen just crapped out. I have only had to use my insurance a few times in 20 years of ATT and it was handled in store each time. Can I just take this tablet back to a store to exchange ?
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Message 1 of 9
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Accepted by Toby1997
‎01-31-2017 9:05 AM

Re: Filing claim

Hello @Toby1997!

 

Tablets are so much fun, what a great gift for your daughter! I am sorry to hear it is not working currently, but not to worry I would love to help you out today!

 

You have a few options to fix the tablet. If the device has no physical or liquid damage, you can contact LG and have it replaced via warranty. Warranty replacements are done at no cost to you and will fix your screen issue. They have three options for contacting them, chat, email, or telephone.  Since it is a tablet the warranty does need to be replaced by the manufacturer.

 

Should the tablet have physical or liquid damage you can always file an insurance claim. With an insurance claim you will receive a replacement tablet from Asurion. You can begin the claim either on the phone or online. Their number is 1-888-562-8662 and their hours for calls are Monday – Friday 7 a.m. - 9 p.m. CT and Saturday – Sunday 9 a.m. - 8 p.m.

 

Since it has been more than 14 days from the date of purchase, you will not be able to return it to the store. Our return policy has all the information you need in regards to exchanging devices.

 

I hope this information helps out! Please don’t hesitate to come back if you have any other questions or concerns.

 

Michelle, AT&T Community Specialist  


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Message 2 of 9
Contributor

Re: Filing claim

Hi , I have your loyal client for soo many years, in May 2015 I had purchased a new iPhone and your studio city branch employee convinced me in getting this tablet he said if I buy an iPhone ill get this tablet free, so I said ok , so it turned out that the ipad was very slow and a bad product , and I was getting charged monthly fee on the line for the tablet , I had called and realized I signed a contract for the stupid tablet for 2 years, and the tablet is sooo slow I have never used it cause it takes an hour to turn on , an hour to turn off, I had talked to one of your supervisors 3-24-2017 to resolve this issue he was more rude than the previous employee he hung up on me , so I am really not happy with your service if this matter is not resolved I am gonna have to cancel all 5 lines in May upon finishing my contract .

Thank you

Astrik Hamparian

213-709-7344

Message 3 of 9
Administrator

Re: Filing claim

Hello @astrega,

 

There is nothing more important to us than making sure your needs are taken care of. We always want to make sure our representatives provide the correct information and answer any questions during the time of a purchase.

 

I would love to help straighten this issue out for you. In order to do this, I will be sending you a private message to your Forums Inbox. Please keep an eye out for it.

 

Thank you for your time in reaching out to us. I want to make sure we get this resolved. I look forward to your response.

 

Have a great day ahead of you!

 

Vanessa, AT&T Community Support


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 9
Contributor

Re: Filing claim

I had my cellphone stolen at my place of employment yesterday,

and I need assistance in how to go about filing an insurance claim?

Message 5 of 9
ACE - Sage

Re: Filing claim

@Assure4me

https://www.att.com/offers/device-protection.html

You need your account number and passcode/PIN number.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 9
Contributor

Re: Filing claim

I dropped my telephone into water yesterday, and I need to file an insurance claim.  Can you assist me?

Message 7 of 9
ACE - Sage

Re: Filing claim

@Fixthephone18  Read the previous post it has insurance link.

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 9
Contributor

Re: Filing claim

Hi Customer service:

I have a house at 71043rd street Oakland, there is a wire from your company to attached on our roof board. The wire pulled the roof board away from our house.

Please send your worker come to see the problem.

Thanks.

 

Meng Sun

Message 9 of 9
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