Eternity - "No SIM Found" after SIM swap

Scholar

Eternity - "No SIM Found" after SIM swap

My daughter has an AT&T Eternity with a 3G SIM card. This week she took the SIM card out and put it in a Samsung 5320 or some such unlocked 2G only phone (very similar to the Eterninty, slightly smaller, better touch screen). It worked fine as expected. Then she wanted to switch back to her Eternity and got "SIM not Found" message. Put the SIM back in the 5320 - you guessed it - "No SIM Found"...

 

Any ideas? I don't think the SIM contacts are dirty. Did AT&T somehow decide the 5320 (unlocked no carrier phone) was not worthy of the AT&T network and locked the SIM card?

 

Message 1 of 5 (1,509 Views)
Professor

Re: Eternity - "No SIM Found" after SIM swap

It's a good bet that switching back rendered the sim canceled. Give Customer Care a call, 800-331-0500, and explain what occurred. They will tell you what happened to the SIM.

 

She, or probably you dad, (I say this because I would have to do it for my daughter) will most likely have to go to a corporate store and get a new SIM card for the phone she wants to use. They might give you one, but probably will charge you for it. I think they are approximately $25.00.

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Message 2 of 5 (1,478 Views)
Scholar

Re: Eternity - "No SIM Found" after SIM swap

Why would switching the SIM card render it inoperable? other than physically breaking the card, which is not the case, that is. I did most of the switching and neither the Eternity or the 5320 require serious effort to remove the SIM card (unlike other phones).

 

I'll go to the AT&T store but I've used the same SIM card at work inserted and removed dozens of times and nothing happened, they aren't that fragile...

Message 3 of 5 (1,456 Views)
Professor

Re: Eternity - "No SIM Found" after SIM swap

It was just a thought.

 

Let us know what the results were.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Zombie Hunter Mission Statement

Exterminate the living dead and keep our fellow citizens alive and safe. We will be connecting with our fellow businesses, the police department, funeral home, and weapon manufacturers to help map out, and exterminate the pesky living dead from our community.

~~~Seth Mendenhall
Message 4 of 5 (1,449 Views)
Scholar
Solution
Accepted by topic author turbo46032
‎09-30-2015 1:39 AM

Re: Eternity - "No SIM Found" after SIM swap

Took the phone to the AT&T store; got a new SIM free of charge (I hope :-)). That fixed it. Thanks AT&T!!!

 

(post flooding? come on AT&T :-))

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