Contributor
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1 Message
Device unlock portal - Pending?
I put in a request to carrier unlock my old iPhone 6 so I can sell it. I put the request through and received an email titled, "Your request to unlock an AT&T device is pending" with "Please confirm the request within the next 24 hours, or the request will be canceled." I clicked the confirm link and received some kind of website error. Now when I check the status of the unlock using the IMEI and request ID # it says, "Device unlock portal - Pending" -- "To complete your request, follow the confirmation link in the email we sent you.". When I try to click the confirm link again from the email, it says the link has expired. Am I good? Is the request going through? I know it can take 24+ hours.
Thanks
ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hello @theballness !
Welcome to AT&T Community Forums! I am sorry to hear that you are getting a website error when clicking on the confirmation link. I will be more than happy to help!
Typically, a device unlock request will be canceled in 24 hours if it is not confirmed. Since you are getting an error, I recommend submitting another request just to be safe. If you have another email that you can use, I would try that as well. Once you see that the request has been confirmed at our Device Unlock Status page, then it will be in the processing stage.
Keep us updated and let us know if that works! Thank you and have a great day!
Tim, AT&T Community Specialist
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robertfreedman
Contributor
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1 Message
5 years ago
Hello i submitted an unlock request 24hrs ago but didn't get a confirmation message to confirm the request ,status is still pending , now am trying to submit again and i get the error that we are already processing. I need to cancel since it has not been cancelled automatically.Please help. Request number is NUL222753159884
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