Troubleshoot your device issues
ATTDmitriyCM's profile
Former Community Manager

Former Community Manager

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10.4K Messages

Wednesday, November 20th, 2013 8:07 PM

Closed

[Closed] Nokia Lumia unlocking questions and discussion (All models)

Please use this thread for any questions or discussions related to Nokia Lumia devices unlock requests (all models).

 

Thank you,

Dmitriy

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Contributor

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1 Message

10 years ago

first, sorry for my poor english.

i'm from vietnam.i've just buy a nokia lumia 920 from ebay.com and i can't use it in my country.i 've asked for at&t supports but they require at&t wireless number and at&t account. i'm not in USA and don't use AT&t wireless.so how can i use my phone in my country.:( 

i also ask some people in my country but they can't help me.

what should i do ?

please help me. 

Professor

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3.1K Messages

10 years ago

According to https://www.att.com/deviceunlock

 

The former owner could have unlocked the device. You probably won't be able to. If you can't get the seller to unlock it, then it's likely a stolen unit - you should try to return it. EBay does offer buyer protection.

Contributor

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3 Messages

10 years ago

Hi Guys,

 

Looking for details on how to get an unlock code for my Lumia 920. I bought it in the Microsoft store last December and have proof of purchase.

 

Any advise much appreciated.

 

Regards

Ross

Professor

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3.1K Messages

10 years ago

Former Community Manager

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10.4K Messages

10 years ago

Unlock requirements can be found here. Ross, do you have your cellular service with AT&T?

 

Dmitriy

Contributor

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3 Messages

10 years ago

Hi!

i have two Nokia Lumia 520 Locked at&t gophone, I do not live in the United States. how can i unlock this phones? 

they arrived today, and the unlock codes to at&t service is down, tried to buy the unlock codes but no one have it. 

Please, help me. 

Thanks!


Voyager

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3 Messages

10 years ago

who has AT&T acount,please give to me for unlock my nokia lumia 920.just borrow.

 

my email :{Personal content removed for your safety}

 

Former Employee

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4.9K Messages

10 years ago

Hello, Pelichek!

 

Thanks for your post! There are several pre-requisites for submitting a device unlock request.

 

AT&T will unlock an AT&T Mobile Device under the following circumstances:

  • The person requesting the unlock must be one of the following:
    • a current AT&T customer
    • a former AT&T customer who can provide the phone number or account number for the account
  • The AT&T Mobile Device was designed for use on AT&T's network.
  • The AT&T Mobile Device has been paid for in full.
  • The AT&T Mobile Device has not been reported lost or stolen.

 

For more information or to submit the unlock request, simply click on the link below.

 

Device Unlock Request

 

Let me know if you have any additional questions or concerns!

 

-Mariana

Contributor

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3 Messages

10 years ago

I sent a private message to you.
Thank you Mariana!

Voyager

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3 Messages

10 years ago

but i no have AT&T account can you help me?

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