- edited 08-24-2015 8:55 AM by ATTJulieCS
when i call using my mobile phone, the name of the company i use to work for displays along with the number instead of my name. how can that be changed?. The phone is a blackberry q10, it used to be part of the company plan on ATT. When i departed, the company allowed my to keep the phone. I use a different carrier, that is an ATT subsidiary, cricket wireless. how can this problem be fixed? i have tried everthing on the phone to no avail. ATT also recently unlocked the phone. that did not fix this problem either. any assistance will be appreciated, my email is *** thanks
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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08-20-2015 10:48 AM
Hey there @jgbittar
I’d be happy to help with updating your Caller ID! You can make this change directly from myAT&T! To do so:
It can take up to 72 hours (excluding weekends) to process any Caller ID updates to a landline account. When you make calls to another wireless phone, the person you're calling will only see your phone number unless your name is already listed in that person's contact list.
People you've called in the past may need to clear your phone number from their Caller ID record on their landline account for your new name to appear. Those with other service providers may not have Caller ID or receive regular updates to their Caller ID.
For more info, please click here.
I hope this helps!
08-20-2015 3:20 PM
Hi Charise, thanks for trying to help me, let me try to be more clear since it seems that i was not understood originally:
Hope this clarification helps, I would appreciate any assistance you or your team can provide on this. thanks jorge.
p.s. I recently submitted a request to unlock the phone and it was granted, the phone is now unlocked but that has not corrected the problem
08-23-2015 12:56 PM
I recieved a sim card from cricket wireless that is wholly owned by att, the number was ported and remains the same as before. thanks jorge