Contributor
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2 Messages
Can not check the phone unlock status errorCode.USP2001
Yesterday I have submitted an unlock request via the unlock request form. Later, I received an E-mail to ask for my confirmation, and I have confirmed it by clicking on url.
I have tried to check the status yesterday and today and til now, all unsuccessful.
The Check Your Unlock Status page (https://www.att.com/deviceunlock/status.html#/) keeps showing me the following error:
"Error: An unlock request does not exist for the combination of IMEI and request number entered. Check your entries. (errorCode.USP2001)"
Could you please let me know if I need to submit request once again.
Please help. Thanks
I have tried to check the status yesterday and today and til now, all unsuccessful.
The Check Your Unlock Status page (https://www.att.com/deviceunlock/status.html#/) keeps showing me the following error:
"Error: An unlock request does not exist for the combination of IMEI and request number entered. Check your entries. (errorCode.USP2001)"
Could you please let me know if I need to submit request once again.
Please help. Thanks
Levanjanashia
Contributor
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2 Messages
8 years ago
I found out that request status must be checked on the following link
https://www.att.com/deviceunlock/request/#/status
and not the https://www.att.com/deviceunlock/status.html#/
It is really confusing, Device unlock support site provides the second link for some reasons 🙂
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ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hi there @Levanjanashia
Thank you for reaching out to the AT&T Community Forums!
I know how important getting your device unlocked is and I want to make sure you are taken care of. The normal turnaround time for a device unlock is 4 business days (not including weekends). If you submitted the request on 05/29, then you should be getting an email with the device unlock code/instructions by 06/03.
The error that you are getting is saying that the IMEI and request number that you entered doesn’t exist. In this case, I would verify that you entered the correct information. The fact that you received the confirmation email leads me to believe that your request being processed. If you want to re-submit the request just to be sure, that is perfectly fine as well.
Let me know if you need further assistance!
Tim, Community Specialist
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Karen1974
Contributor
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1 Message
8 years ago
Hello Tim, I was sent an email with my IMEI info as well as my request number & I have tried to check the status of the device on the "Check Your Unlock Status" on this link:
https://www.att.com/deviceunlock/status.html?#/
My request number keeps showing "Enter a valid Request Number." I don't understand why it keeps showing this. I can't submit it.
On another note this seems a little confusing to me. My email states this:
From: AT&T Online Order <oce.751796159@emaildl.att-mail.com>
Once you have received the email confirming AT&T has approved and processed your unlock request, follow these instructions to complete the unlock for your device.
Using a Non-AT&T SIM Card:
1. Remove your SIM card and insert the new SIM card.
2. Complete the setup process.
Using an AT&T SIM Card:
1. Back up your iPhone.
2. When you have a backup, erase your iPhone.
3. Restore your iPhone from the backup you just made.
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vkovalch
Contributor
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1 Message
8 years ago
Hi,
I cannot check the unlock status. Also, I cannot submit a new request. Could You help me?
IMEI *****
Request number [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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alanstar1983
Contributor
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3 Messages
6 years ago
hi
i've bought an iphone ..i've just tried to unocked it...but att webside said:
Looks like we're already processing a request for this IMEI. Check your request status for more info.
what does it mean?
i asked to the seller and he know nothing about it.
what can i do?
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