Caller ID on Wireless Home Phone Connect

Tutor

Caller ID on Wireless Home Phone Connect

Hello,

 

I recently purchased the ATT Home Phone Connect that allows you to use traditional home phones over the cellular network. So far it's perfect accept one thing, the caller ID. It only provides the telephone number calling and no other information. 

 

is there any sort of a work around that can fix this problem? Like a caller id system that uses the internet ?  I really don't understand why ATT did not make this a feature.

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Re: Caller ID on Wireless Home Phone Connect

Hello Pedel,

 

The AT&T's Wireless Home Phone Device (ZTE WF720) and the Home Phone Base (ZTE Z700) connect your calls via GSM network. Unfortunately due to the wireless network protocol being used there are a few obstacles that pose limitations for CNAM Caller ID look-up. 

 

You could look up each number indivdually using the internet's many reverse look-up services, like PrivacyStar. Though, this will not work the way you want it to.The actual devices and current configuration will not display names (similarly to how AT&T cell-phones don't report CNAM Caller ID natively).

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Tutor

Re: Caller ID on Wireless Home Phone Connect

Thank you so much for your input. Thats really a bummer. AT&T is not really crystal clear on that point. 

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Re: Caller ID on Wireless Home Phone Connect

[ Edited ]

I agree, at least not in the material they use to promote the service. You'd have to specifically be looking for it. They do note the limitation in the User Manual on page 16, as well as the interactive support pages. They also don't explicitly note that Caller ID over mobile networks is different than caller ID over traditional home-phone service. (POTS/PSTN and major VOIP services)

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Contributor

Re: Caller ID on Wireless Home Phone Connect

"…calls via GSM network. Unfortunately due to the wireless network protocol being used there are a few obstacles that pose limitations for CNAM Caller ID look-up." How is it even conceivable that a company as large as AT&T cannot at least make a concerted effort to satisfy it's customers by providing such an invaluable service? WE regret switching from Vonage VOIP after a decade of providing far superior services than AT&T even remotely provides. Isn't it time that AT&T look at it's perpetual low ratings (Consumer Reports, among others), cut back on it's excessive sales budget, and make the decent effort to provide services that customers need and want. Unless, of course, AT&T is in cahoots with those annoying callers who invade our privacy and sanity?

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