Broken phone. How do you replace?

Contributor

Broken phone. How do you replace?

I have a cell phone that I dropped in the toilet. It has been soaking in rice FOREVER! And still doesn't work. It was a new phone and it is not anywhere near time where I can replace my phone for free. I guess my question is what do I replace it with? Does it need to be a go phone (it wasnt a go phone before)? Can it be a smart phone even though mine wasn't? What do I do? Please help! Thank you!(:
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Professor

Re: Broken phone. How do you replace?

Here are your choices for phones:
1. GoPhones
2. Unlocked GSM phones
3. Any AT&T phone for which you pay the full non-commitment price.

If you use a smartphone on your postpaid plan, AT&T will add a data plan to your bill.

 

Here's what you do with the replacement phone. Just charge it up. You do not need to activate the phone. Remove the SIM card from your old phone. Make sure the SIM card is dry and clean because a dirty SIM does not make good electrical contacts with the phone. Then insert the old SIM card in your new phone. That's all.

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Message 2 of 6
Contributor

Re: Broken phone. How do you replace?

Thank you so much! This is very helpful(:
Message 3 of 6
Professor

Re: Broken phone. How do you replace?

You're welcome.
Message 4 of 6
Administrator

Re: Broken phone. How do you replace?

If your phone, tablet, or other wireless device isn't working, learn how we'll help you fix or replace it at: Replacing broken wireless device and Replacing broken GoPhone.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 6
Contributor

Re: Broken phone. How do you replace?

The phone in question has been on the Verizon network go phone. I want to add it to my current contract with att&t. Is this possible?
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