06-21-2012 7:49 AM
I blocked two numbers from my and my son's phone from calling and/or receiving messages. One of the numbers is an AT&T customer and one is a Verizon customer. Do they know they have been blocked, and if so how are they aware of being blocked?
Solved by: Go to Solution.
07-16-2012 1:52 PM
If a person you've blocked tries to call his phone number, they will typically hear a message stating the person is not available at this time.
When they try to text, they'll get a message that the number is not accepting messages at this time. Non AT&T customers do not get a response.
09-10-2012 3:14 PM
Ok, I am an AT&T customer. What I want to KNOW is how can a person leave a VM if their NUMBER IS BLOCKED? NO ONE seems to know and I am going to cancel this phone if I dont get an answer! ALso, I don't UNDERSTAND why AT&T charges 1.99 to call 911 IN AN EMERGENCY! THAT IS RIDICULOUS! Very UNHAPPY RIGHT NOW! I used the reject phne number feature!
09-11-2012 8:50 AM - edited 09-11-2012 8:51 AM
I'm sorry you're so frustrated, I'm sure we can help.
Can you tell me a bit more about the "reject phone number" feature you used? If a phone number is truly blocked, the caller will not be able to leave a voicemail but if you're hitting "decline" or using a "reject call" list on your phone, that does not block the number it just means you won't get a call. The caller will still be able to leave voicemail.
In regards to the charge for a 911 call, can you give me some additional information? Are you seeing a $1.99 charge on your bill after calling 911? Each monthly bill does include a Government Fee and Surcharge related to 911 services.
You may be interested in our Smart Limits feature if you need to block numbers from calling your phone. Here is some additional information: http://www.att.net/smartcontrols-SmartLimitsForWireless#none
01-09-2014 4:16 PM
So the question is still the same. I have blocked the number on my phone by going to the contacts and clicking 'Block this Caller'
I never get texts or calls or anything, but I do end up with a voicemail.
YES it is blocked correctly. NO it is not a different number, I tested it with a friend.
The only answer I can find is "Well, if it is blocked it should work."
04-19-2014 1:51 PM - edited 04-19-2014 2:59 PM
I have the same exact problem as "monsterteeths" & still haven't found an acceptable resolution with AT&T. I've had my account for around 20 years so I'm not eager to jump ship for this situation (AT&T bought my original cell provider around 15 years ago) so I would prefer to resolve this and without it costing ME money.
This JUST happened this morning... 04 19 14...I keep getting a hang-up caller (wireless telemarketer) from this number: 312-**** from someone in Chicago, IL.
They usually pelt my phone with hang up calls so I finally added their number to the REJECT list on my phone this week.
Guess what, now the Reject caller goes to my voicemail! What the heck??
Some guy left a message wanting to know how many kids I have & how many have been vaccinated??!
I barely use my phone & don't give it out very often so I have no idea how he got my number....I'm no where near Chicago, IL
If you Reject a number they should not be able to go to your voicemail!
...and "Smart Limits", if that's the only true BLOCKING method, costs $4.99 a month...PER LINE...so if you have more than one phone number on your plan...it's $4.99 PER PHONE....and it has several features geared more toward your kids that has features I don't need...why should customers have to pay hard hard earned money to BLOCK telemarketers/spammers/stalkers from leaving messages on our voicemail?....a Rejected number should be Rejected ...period...the caller should NOT be allowed to go to our Voicemail, for pete's sake.
Caller Blocking should be a separate feature like Purchase Blocking is...and that's FREE, according to the AT&T web site.
[Edited to comply with Guidelines]
05-25-2015 1:38 PM
11-18-2015 11:49 AM
If someone is not a AT&T customer and your not sure who their provider is how can I tell if I have been blocked from their phone
08-19-2016 1:17 PM
01-04-2017 2:16 PM
I just recently switched to At&t from Verizon, and I'm wondering if all the people i had blocked on verizon are still blocked on at&t?
03-29-2017 11:00 AM