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Blackberry Curve 8310 problems! and warranty exchange!

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Blackberry Curve 8310 problems! and warranty exchange!

Hi, I have the Blackberry Curve 8310 and yesterday my phone started freezing. And then it'll cut off and show me a black screen. It comes back on later and shows a white screen. And the red light will stay on solid. Then it goes back to a black screen. I asked for an exchange and they're sending one but I don't know if I will be charged because my phone has a few scratches. I've had my phone since May 29th of this year so my year warranty has not run out yet. I dropped my phone in about June but nothing happened. These problems were very random. Will the scratches affect my exchange? And when I receive my new exchange phone, will this further push back my upgrade eligibility?
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Accepted by meeksz
‎09-30-2015 1:39 AM

Re: Blackberry Curve 8310 problems! and warranty exchange!

i had my originl phone 8310 since may i did an exchange .got new berry no problem.had to send back my phone .no problem and no it did not change my upgrade date.
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