Tutor
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2 Messages
Blackberry Bold http error 403 forbidden
I just purchased my bold. While tring to access media net this error appears. Also while tring to do anything with at&t downloading. I took it to a store and they had no clue what was wrong. I havent called tech support yet as I am hoping for an easy fix. Reset all my service books, swiped it still nothing. Any help would be appreciated. Thanks
Accepted Solution
mikeethrower1
Tutor
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2 Messages
15 years ago
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takeshi
Professor
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1.6K Messages
15 years ago
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darlasadams
Contributor
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2 Messages
15 years ago
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IT_hottie5
Contributor
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1 Message
15 years ago
The solution is simple folks, the only problem that is causing the 403 forbidden in the web browser is a corrupt file in the service books..
1) go tooptions on main screen
2)then go to advanced
3) go to service book
delete all but provisioning
4) make sure you are on the phone with a rep,
5) then you will have to power cycle your phone
And wolla it works again
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darlasadams
Contributor
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2 Messages
15 years ago
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DjThin
Teacher
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23 Messages
15 years ago
Since you did say you reset all ur service books and it still didnt work, it may be an issue on ATT side. what device did you have before? This because for me, after switching from the iphone my profile was not fully updated with the new device and when i called ATT they had to do like a manual update and push it out to the network, restarted my device and I was able to get on media net just fine..
Deleting and resending the service books works for most browsing issues but for this specific issue it appears to be on ATT side.
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sjschreck
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2 Messages
15 years ago
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sjschreck
Contributor
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2 Messages
15 years ago
Got on the live chat with ATT support this morning. They were able to restore my service book entries in about 10 seconds. My browser was back instantly.
I then got a different message when trying to access the ATT phone app shopping site (games, themes, etc. The message said that I was not in an area that can access data. I have 3G and WiFi access. They had me remove the battery, restart and I am now able to access the sites without a problem. Not sure what they did on their end but it worked.
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Eguzman712
Contributor
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1 Message
15 years ago
Try removing your sim card for a few seconds and put it back in. After being on the phone for 45 minutes with technical support, that was the simple fix.
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