Contributor
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2 Messages
Asus Padfone X minic
hello do anyone know to unlock my Asus padfone x mini? I bought it from walmart gophone to use with my straight talk service the number was transfered get texts but np pics and when away from home no internet my carrier said needs to be unlocked. We back to walmart they couldn't do it; went to att store said no can do they said do it online; did it error imei invalid; called att they said call Asus did no help can someone please help me.
formerlyknownas
ACE - Sage
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117K Messages
9 years ago
https://www.att.com/esupport/article.jsp?sid=KB414532&cv=820
If you paid full retail you can request unlock as a non AT&T customer. (Please note all conditions for unlock)
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
9 years ago
Hi @momma4
Just to clarify, you said your phone works for text but no picture messaging or internet? Does the actual calling function work as well? If that's the case then the network lock is not the issue, but it's either APN settings or it might not be compatible with your carrier for data.
Thanks,
Dmitriy
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momma4
Contributor
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2 Messages
9 years ago
service with Straight Talk. It has basic use text, call, wifi when i'm home
but once i leave no internet service.
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
9 years ago
Hi @momma4
Thank you for clarifying. When we refer to phone unlocking, we're talking about a network lock (or subsidy lock), that allows someone use the phone on another carrier's network, which is not an issue in your case. Unfortunately, there is no way to unlock or unblock specific features or settings of the phone. There is no way to unblock APN settings that I know of, you might need to exchange or return your device.
Thanks,
Dmitriy
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