Tutor
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4 Messages
Asurion Insurance Question - I can't factory reset my phone
I filed a claim for my Samsung Galaxy S6 Active and Asurion says I have to factory reset my phone when I send it to them but I cannot factory reset it because the charger port does not work so I cannot connect it to my PC and also the LCD screen does not work so I can't see the screen but the phone can still turn on and off because of the notification LED indicator. I am afraid that I am going to get fined if I return it without resetting it. What do I do?
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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116.6K Messages
7 years ago
Remote wipe the phone with android device manager
https://accounts.google.com/ServiceLogin?service=androidconsole&passive=3600&continue=https://www.google.com/android/devicemanager&followup=https://www.google.com/android/devicemanager#identifier
How.... http://www.androidcentral.com/using-android-device-manager
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runnerforlife99
Tutor
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4 Messages
7 years ago
Thank you very much! It helped a lot I was going to go to the AT&T store for help but this fixed the problem.
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formerlyknownas
ACE - Sage
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116.6K Messages
7 years ago
excellent!
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