Troubleshoot your device issues
runnerforlife99's profile

Tutor

 • 

4 Messages

Sunday, March 19th, 2017 3:31 AM

Asurion Insurance Question - I can't factory reset my phone

I filed a claim for my Samsung Galaxy S6 Active and Asurion says I have to factory reset my phone when I send it to them but I cannot factory reset it because the charger port does not work so I cannot connect it to my PC and also the LCD screen does not work so I can't see the screen but the phone can still turn on and off because of the notification LED indicator. I am afraid that I am going to get fined if I return it without resetting it. What do I do?

Tutor

 • 

4 Messages

7 years ago

Thank you very much! It helped a lot I was going to go to the AT&T store for help but this fixed the problem.

ACE - Sage

 • 

116.6K Messages

7 years ago

Woman Wink

excellent!

 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.