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Asurion Insurance Question - I can't factory reset my phone

Asurion Insurance Question - I can't factory reset my phone

I filed a claim for my Samsung Galaxy S6 Active and Asurion says I have to factory reset my phone when I send it to them but I cannot factory reset it because the charger port does not work so I cannot connect it to my PC and also the LCD screen does not work so I can't see the screen but the phone can still turn on and off because of the notification LED indicator. I am afraid that I am going to get fined if I return it without resetting it. What do I do?

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ACE - Sage
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Accepted by runnerforlife99
‎03-19-2017 9:12 AM

Re: Asurion Insurance Question - I can't factory reset my phone

Remote wipe the phone with android device manager

https://accounts.google.com/ServiceLogin?service=androidconsole&passive=3600&continue=https://www.go...

How.... http://www.androidcentral.com/using-android-device-manager

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Re: Asurion Insurance Question - I can't factory reset my phone

Thank you very much! It helped a lot I was going to go to the AT&T store for help but this fixed the problem.

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ACE - Sage

Re: Asurion Insurance Question - I can't factory reset my phone

Woman Wink

excellent!

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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