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Asurion Insurance Question - I can't factory reset my phone

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Asurion Insurance Question - I can't factory reset my phone

I filed a claim for my Samsung Galaxy S6 Active and Asurion says I have to factory reset my phone when I send it to them but I cannot factory reset it because the charger port does not work so I cannot connect it to my PC and also the LCD screen does not work so I can't see the screen but the phone can still turn on and off because of the notification LED indicator. I am afraid that I am going to get fined if I return it without resetting it. What do I do?

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ACE - Sage
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Accepted by runnerforlife99
‎03-19-2017 9:12 AM

Re: Asurion Insurance Question - I can't factory reset my phone

Remote wipe the phone with android device manager

https://accounts.google.com/ServiceLogin?service=androidconsole&passive=3600&continue=https://www.go...

How.... http://www.androidcentral.com/using-android-device-manager

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Re: Asurion Insurance Question - I can't factory reset my phone

Thank you very much! It helped a lot I was going to go to the AT&T store for help but this fixed the problem.

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ACE - Sage

Re: Asurion Insurance Question - I can't factory reset my phone

Woman Wink

excellent!

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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