I have an Spartan ATT 3g camera with ATT buy a session data package. I was getting good pictures sent to my email up to about 3 weeks ago with 3 bars of signal. I have checked my data package and it is up to date. I have checked the batteries and they are fully charged. I am not getting any signal at all on the camera. I have an ATT cell phone and standing next to the camera, I have 3 bars of signal, but nothing on the camera. I’ve called ATT support and all the rep wanted to do was dispute that I had such a camera and said that I had to go to ATT store to resolve. Poor service. The folks at ATT store don’t have any knowledge of what to do. How can I have gotten 3 bars of signal 3 weeks ago and now nothing? Is it a 3g problem?
I too have had a terrible time trying to get support for the ATT buy a session plans (I have 4 spartan cameras). After multiple phone calls and hours being passed around between agents I even tried going into an ATT store today. Ultimately, no one seems to be able to help service these plans. Not sure what else to do right now. I have reached out to Spartan to see if the camera can be switched over to another carrier. Frustrating experience.