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My brother added AT&T hotspot to the phones on his family plan but when I put it on on my Samsung galaxy j2 it keeps turning off, why
Go to Solution.
Let's figure out what's going on with your hotspot!
First, let's make sure your hotspot has been set up properly. Click here for detailed instructions.
You might be able to find a solution by using our Troubleshoot & Resolve Tool. Just click the link, select your device, and then select Hotspots under the Device/Software Issues section.
Let us know if this helps!
Cameron, AT&T Community Specialist
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