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ecvwinn's profile

Tutor

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2 Messages

Monday, April 23rd, 2018 9:44 PM

sign to my account not working on my Mac. works on my phone

When I try to sign in to MYATT account on my MAC, I get a black screen with a blue and white pinwheel for several seconds and then the screen goes blank. I am able to sign in on my phone, so I know the ID and passwords are OK.

Accepted Solution

Official Solution

Community Support

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230.7K Messages

6 years ago

Hello @ecvwinn!


We understand how inconvenient it is to be unable to login to your myAT&T account online. I am more than happy to assist.


Thank you for providing the details as to what happens when you try to access the website. I would like to recommend clearing your cache and cookies under the browser settings. Also, try using a different browser such as Chrome, Internet Explorer or Firefox.


If you have any further questions, please reach back out to us. We are here to help! Have a fantastic day!


Jenn, AT&T Community Specialist

Tutor

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2 Messages

6 years ago

It worked!! Thanks for your help.

Community Support

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230.7K Messages

6 years ago

Hi @ecvwinn!


Thank you for your prompt response. I am so happy to hear it worked and you are now able to access our website. Please don't hesitate to contact us in the future.


Enjoy the rest of your day!


Jenn, AT&T Community Specialist 

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