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Posted Aug 6, 2014
1:55:06 AM
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customer service
Edited by Phil-101 on Aug 6, 2014 at 4:32:17 AM

I want to express thanks to Sheilla, a att online chat specialist. She spent at least an hour trying to help me with wireless upgrade. She explained clearly all fees and monthly charges. Walked me through the Next program so that I understood what I would be paying. She answered all my crazy questions and was quite funny as well. I really appreciate she took the time to help me (not very tech savvy). Definitely the best customer service I've ever experienced.

 

[edited for privacy]

I want to express thanks to Sheilla, a att online chat specialist. She spent at least an hour trying to help me with wireless upgrade. She explained clearly all fees and monthly charges. Walked me through the Next program so that I understood what I would be paying. She answered all my crazy questions and was quite funny as well. I really appreciate she took the time to help me (not very tech savvy). Definitely the best customer service I've ever experienced.

 

[edited for privacy]

customer service

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Aug 12, 2014 9:40:15 AM
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Community Manager

 

Hi @ccindy 

 

Thank you so much for sharing! Enjoy your new phone and please feel free to stop by the forums if you have any questions.

 

Thanks,

Dmitriy


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Hi @ccindy 

 

Thank you so much for sharing! Enjoy your new phone and please feel free to stop by the forums if you have any questions.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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