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change my email address.

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change my email address.

I have tried numerous times to delete an old email address (18 years old) and have called in for assistance.  I just opened my mobile bill and it is still incorrect.  So, obviously, that is why I have not received my bills.  Every time I speak to someone at AT&T, I am assured that the old address is not on my account.  What to do?

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Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎02-24-2019 8:34 AM

Re: change my email address.

Hello @February13,

 

We'd like to help! Have you attempted to change your email address through your myAT&T account? Please keep in mind that your email address for your access ID differs from your billing email address. If you haven't completed the steps below, please do so now: 

 

  1. Go to Profile > Contact info.
  2. If you have more than one account, select the account to update from the drop-down at the top.
  3. Select the Phone, Email, or Address tab.
  4. Select Edit to update the billing phone numbersbilling email, or billing address.
  5. For billing phone, check or uncheck the box below each number, if displayed. This tells us whether to send certain automated calls or texts to the number you provide.
  6. Select Save.
  7. For verification purposes:
    • Look for a verification email from AT&T when you update your billing email if you’re a wireless, U-verse TV, or AT&T Internet customer. In the email, be sure to select Verify email to complete your update.
    • Wireless customers may also be sent a verification code or temporary PIN to verify billing contact changes.

If you have already completed these steps, please let us know. We look forward to hearing from you! 

 

Bobbie, AT&T Community Specialist 


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Re: change my email address.

I am receiving this email, but when I click on "confirm email" it just takes me to my account overview page, and when I check to see if it my email was verified it still says that it is not.

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