can't even register for an online account!!

Contributor

can't even register for an online account!!

i was going to register for an online account thru https://www.paygonline.com/websc/index.jsp

everything went well untill the 'personal profile' page

there is not a single option in the 'State' and 'Country' list for me to select

however, 'State' and 'Country'  are the required field, so i was stuck and couldn't complete my registration.

plz help me outSmiley Sad

thx a million.

Message 1 of 13 (7,009 Views)
iwl
Contributor

Re: can't even register for an online account!!

[ Edited ]

I have to same problem with all kind of computers and browsers just the website is wrong

Message 2 of 13 (6,844 Views)
Tutor

Re: can't even register for an online account!!

Same here. This is crazy. I stopped at an ATT store in Miami, and even they could not register me. Same problem with the website.

Message 3 of 13 (6,837 Views)
Tutor
Solution
Accepted by jamileh (Former Community Manager)
‎09-30-2015 1:39 AM

Re: can't even register for an online account!!

Hi
I got it to work. I had to set the language to spanish and it worked fine. Smiley Happy
Apparently they have a problem with their website.

Message 4 of 13 (6,834 Views)
Former Community Manager

Re: can't even register for an online account!!

I've passed this feedback on. This is definitely something that needs to be fixed! 

 

Thanks to tuben27 for the workaround while this gets taken care of. 

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 5 of 13 (6,814 Views)
Contributor

Re: can't even register for an online account!!

That seems to be a difficult problem for AT & T because the problem still exists.
Not easy!!

Message 6 of 13 (6,729 Views)
Professor

Re: can't even register for an online account!!

[ Edited ]

tuben27 wrote:

Hi
I got it to work. I had to set the language to spanish and it worked fine. Smiley Happy
Apparently they have a problem with their website.


tuben27 wrote:

Hi
I got it to work. I had to set the language to spanish and it worked fine. Smiley Happy
Apparently they have a problem with their website.


 


My browser works just fine. I have my language set to Unicode (UTF-8) - this is sort of a universal encoding for all languages that you can use. I can read foreign languages as well. I don't have to change the setting to a foreign language just to work with AT&T. Then, also there's no need to change the language setting back to English when you're done. It sure works and it is a more convenient way of setting the 'language'.

 


 

Message 7 of 13 (6,715 Views)
Contributor

Re: can't even register for an online account!!

I have the same problem, and the solution doesn't work! Neither I turn the language to Uni-Code 8 nor spanish.

 

And when I am trying to fix this problem, I found ATT have this problem as early as 2009 see this post: http://forums.att.com/t5/General-Care-and-Support/New-customer-registration-problem/td-p/1863600

 

I just want to know what take ATT so long a time to fix this. Is this really a big issue? Don't you have any guys who know how to HTML programming? I am really disappointed with my registration experience. 

 

I want to mention again that this problem occures since 2009! Maybe earlier. What are you guys doing for such a long time?

Message 8 of 13 (6,574 Views)
Contributor

Re: can't even register for an online account!!

[ Edited ]

I have the same problem, none of the proposed solutions works for me. I tried to contact the customer support, but all I got was some crappy automated menu that didn't help the least. Any idea on how to contact a REAL person? I didn't even manage to find the menu item to do the registration via phone Smiley Mad

Message 9 of 13 (6,543 Views)
Professor

Re: can't even register for an online account!!

Did you try the "Pay As You Go En Espanol?"

Message 10 of 13 (6,533 Views)
Former Community Manager

Re: can't even register for an online account!!


kruemelmonster wrote:

I have the same problem, none of the proposed solutions works for me. I tried to contact the customer support, but all I got was some crappy automated menu that didn't help the least. Any idea on how to contact a REAL person? I didn't even manage to find the menu item to do the registration via phone Smiley Mad


Will you please send me a private message with your name, your phone number and the best time to contact you.

 

To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 11 of 13 (6,303 Views)
Contributor

Re: can't even register for an online account!!

It is 2013 now, and the problem continues...

I have tried the Spanish solution and it did work. Smiley Happy

Message 12 of 13 (5,096 Views)
Moderator

Re: can't even register for an online account!!

I would like to thank everyone for taking the time to post your comments and opinions related to this topic. This topic has been thoroughly discussed and will now be closed.

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple posts in a single thread.  This will help other users find this information too!!


Message 13 of 13 (5,061 Views)
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