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View detailed history of numbers called and minutes per call on the new ATT Wireless website

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View detailed history of numbers called and minutes per call on the new ATT Wireless website

I would like to view a detailed call history to understand how my air minutes were used but on the new ATT Wireless Website, I can't seem to find this option (it was obvious on the old website).   All reports/usage pages that I've been able to locate give only a graphical representation of the minutes used, not a detailed history of numbers called or minutes per call.  Can someone direct me to the correct link in order to view these calls?  Thanks for your help.

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Message 1 of 6
ACE - Expert

Re: View detailed history of numbers called and minutes per call on the new ATT Wireless website

When you get to that graphic, scroll down and select "additional usage details (full site)"

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Message 2 of 6
Contributor

Re: View detailed history of numbers called and minutes per call on the new ATT Wireless website

I'm not seeing anything that says additional usage full site... why don't the developers just make the button for call and text details prominent like the old app... If it's not fixed by next week I'm going to have to change providers... I need access for work logs.
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Message 3 of 6
ACE - Expert
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Accepted by topic author
Accepted by tjv993
‎04-28-2017 9:18 AM

Re: View detailed history of numbers called and minutes per call on the new ATT Wireless website

@bringbackdetail There is nothing to fix, you just haven't found it yet but it's there...at least I'm seeing it. Apparently, that "additional usage detail (full site)" only appears if you are on the mobile site or using the MyATT app. If you are already on the full website, under the graph you should see "Basic plan usage" with a summary of data, text and talk for each line. To the left, you should then see a link for "View Usage Detail" for each line on your plan. Click that and the call and text records will come up.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 4 of 6
Contributor

Re: View detailed history of numbers called and minutes per call on the new ATT Wireless website

Thanks @sandblaster!  I found the link under Usage --> Usage Options --> Check Past Usage.  The new website is not intuitive...but it's there.

Message 5 of 6
Contributor

Re: View detailed history of numbers called and minutes per call on the new ATT Wireless website

Is there a way to turn this feature off where my information can not be viewed from my account??

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