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Verification code not being sent, cannot log in to my account

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Verification code not being sent, cannot log in to my account

Okay so A LOT has happened over the 2+ weeks that I’ve been dealing with this issue including disrespectful and basically useless. Chat representatives were fine and some phone representatives even though I couldn’t understand most of them. Anyway, here is my main issue: when I attempt to log in to the app OR website, it tells me they need to send a code to verify it’s me, and the number they are allegedly sending this code is in fact my phone number. However no code ever arrives. It is an AT&T issue as I receive 2 factor identification codes from literally every other account I have that requires them. No one has helped me. Every single person tells me to do the exact same thing I’ve been instructed to do like 9 different times. Initially I was told it was a system wide problem and it would be solved in 3-5 hours. That was almost TWO WEEKS ago. Today I went into the AT&T store where I was greeted with more poor customer service, she literally said “I’m not sure what to tell you we can’t fix that”. So I called tech support again, and he said “it’s saying in the system it will be fixed July 9th” and now I’m pretty sure absolutely no one at AT&T at any level is truthful or knows what they’re doing. I need help either fixing the issue or I need the contact info of Pennsylvania’s regional manager, or some other person who might actually know what they’re doing.

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Accepted by Ty3535
‎07-07-2019 4:21 PM

Re: Verification code not being sent, cannot log in to my account

Hello @Ty3535!

 

Allow us to assist. Try resolving your experience by opening Messages on your phone and under the GENERAL section unblock the non-standard telephone numbers.

 

Next, request another verification code then choose a number for the code to be delivered.

 

Let us know how this worked.

 

Lar, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 4
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Re: Verification code not being sent, cannot log in to my account

Holy smokes, you are my hero. This totally worked!! Thank you so so much!!
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Administrator

Re: Verification code not being sent, cannot log in to my account

That's awesome, @Ty3535!

 

We're excited that your issue is resolved. Thank you for your participation in AT&T Community & Forums.

 

We hope you enjoy the rest of your day!

 

Lar, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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