Unauthorized user

The best person to ask is your daughter's BF; have you? All he would need is your name, account #, and password, things you might have laying around the house that anyone with access to the house could locate.

Call ATT and change the password, but also put a unique 4 digit passcode on the account. Oh, and tell him he owes you for the phone he ordered.

Yes, if you didn't change your passcode to a unique 4 digit number, the default is the last 4 of your social security number, which your daughter surely can get ahold of.

Just for the record, your passcode can be anything from 4 to 8 numbers in length. It is funny, that a lot of people use their last 4 digits of their SSN when setting up their passcode, which somewhat defeats the point of the whole thing.

@Busternutt

I agree, to the extent that one should not leave sensitive information just lying around for anyone to be able to gain access to it and use it for nefarious purposes.  However,  the store should have required the young man to show ID while he was there, and they should have seen that he was not authorized on the account and called the account holder before processing any type of transaction.

@lcalle

Don't know why a two month old post is being dredged up, but the OP never said the BF did this at a store. He didn't specify at all, so could have been over the phone or online, both of which would only required the acct number, password, passcode, or easily guessed security questions (where were you born, mother's maiden name, favorite pet? A BF could easily have that information at hand).

@Busternutt

Good point about the mentioning of the store.  I still think whomever it was who handled this transaction should have taken more steps to ensure the security of the account.

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@lcalle wrote:

@Busternutt

 

Good point about the mentioning of the store.  I still think whomever it was who handled this transaction should have taken more steps to ensure the security of the account.

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@lcalle, the OP provided no information on how the phone was ordered so we don't know if any human was involved in the transaction. It could have been done online. 

@sandblaster

Grr! both you and @Busternutt need to quit being so RIGHT ! 

Seriously though,  good points, both of you.  

This is what You call an improvement to the AT&T service plans???All I see is a way for children and friends to get a free service at the expense of the customer.You need to improve the access to the system,before it all goes wrong!!  =((