Unable to use new MyAT&T account - already have a Directv account
I have had a Directv account for many years, but just switched wireless to AT&T. When I attempt to login to MyAT&T (whether via the app on a phone or a computer web browser) the system thinks I'm using a Directv account to login, and gets confused. I can never get into MyAT&T. If I reset the password or change it for MyAT&T the system automatically changes the Directv password to match, then complains again that I'm using the Directv account. Both accounts IDs are the same.
When the system "gets confused" it says I used a Directv account and AT&T isn't ready for that yet, then offers me a choice of going to Directv or MyAT&T. The Directv choice works but I if I choose MyAT&T get looped back around in MyAT&T to a login screen, which gets the same "not ready for that" choice. End result - I can never access the wireless side in MyAT&T.
Is this a bug that can be fixed? Or is there an option in the app I'm missing?
Re: Unable to use new MyAT&T account - already have a Directv account
This got solved by me calling 611 earlier today. It turns out there is a bug in the system. I never created my account on MyAT&T, but when I asked the system for my login (as I wasn't sure what it might be) the system gave me my login. My FUTURE login. As I had never created it, the system assumed I meant to go to Directv instead. Once I created the MyAT&T account properly, everything worked just as it is supposed to and I got online access.
The bug is that the system gives you what would be your ID, but never flags you that the account has not been created. Having worked in IT for 35 years, usually if you have a login ID you have an account. I assumed, bad on me.
You're very welcome. We're glad to hear that you're no longer experiencing this issue with your myAT&T account. Please don't hesitate to contact us with any further questions or concerns that you may have. We're always here to help!
Sean, AT&T Community Specialist
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