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Unable to login to prepaid account to pay bill


Unable to login to prepaid account to pay bill

I have been unable to access my prepaid account through AT&T for almost 2 months now. Every time I login, I am sent to a "systems error" page. I need to access my account in order to pay my bill as my autopay has expired so I need to manually pay. Please help as I don't want to lose my account or phone number due to lack of payment. I have also tried to use 'fast pay' but that also isn't working. I am outside of the US so am unable to visit a store or call, and cannot find any email contact to message. 

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ACE - Professor
Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎07-11-2019 8:22 AM

Re: Unable to login to prepaid account to pay bill

@alexnorman27 You can’t access your account while outside the US due to AT&T security protocols.

.Link below is how to contact AT&T when outside the US. You can call +1-408-962-1025 and talk to customers service. 



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