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Unable to login into my Account


Unable to login into my Account

I am unable to login into my online at&t account to recharge my account. I have been overseas for the last three months. It was working while I was leaving New York. I want to find out the current status of my account for the number: ***. Please do the needful. Thanks 

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Message 1 of 5
Accepted by Administrator (Administrator)
Accepted by Lingoes
‎09-11-2019 7:58 AM

Re: Unable to login into my Account

Hi @Mithil,


Thank you for reaching out to us today. Unfortunately, you can't log into your account outside of the United States. You can reach out to our international support team at +1-314-925-6925 for further assistance; they are available 24 hours a day, 7 days a week.


Darais, AT&T Community Specialist

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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 5

Re: Unable to login into my Account

Thanks for your reply. I have been using this service for two years. I was recharging it every time, I fly back to my country before returning to the states. But it never happened like this anytime before. Additionally, my friend in New York visited a local AT&T store. He told me that my account could have been closed. Could you please kindly me resolve my issue. It will be an issue for me when I return to the US. I will not be able to contact anybody. 


Please do the needful.



Message 3 of 5

Re: Unable to login into my Account

I have been unable to view my account or my bill online for months now and it continues. I can't continue to spend this amount of time each month just to view and pay my bill. The web page message from ATT says 'It's not you it's us...." My bill is different every time but because ATT quit mailing my paper bills, (which I have tried to reactivate umpteen times with no success), I can't even speak intelligently about errors on my bill so now it is a massive amount of incorrect account information accumulated over months and my bill says over $500. This is insane. Is there any way that I can speak directly to an account representative that includes someone who can correct billing errors on the spot so that I can get this resolved? This is for my cell, home phone, internet and directv accounts and it needs to be corrected asap so that I'm current. I get this message and am still charged late fees. Also, would like to check out new account options but the deals seem to be only for new customers.?. This is how an 18 year subscriber is appreciated? How can I speak with someone without holding for many minutes? HELP please

Message 4 of 5

Re: Unable to login into my Account

Who said anything about being out of the country? I in Dallas, TX

Message 5 of 5
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