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Text message usage not showing up on app or computer


Text message usage not showing up on app or computer

Why is my text messaging usage not showing up for incoming and outgoing texts. This is a huge hassell. I was able to review this information anytime I wanted to know I'm being told you can only review after the billing cycle has ended. This is terrible!!!!! Please fix this ridiculous update! I have children and I need to know who they are texting and receiving text messages from. What if they were kidnapped and I needed to know that last person they contacted. I can't get the info until the end of the billing cycle when my new bill is posted!!!!! TERRIBLE!

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Re: Text message usage not showing up on app or computer

Greetings @Wonderfulllife,


We're sorry to hear that you're unable to view text usage. We understand that this is very important to you. Allow us to take a closer look into this for you.

Do you remember how long has this issue occurred? And are you getting an error messages?


Jacob, AT&T Community Specialist

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