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Text message usage not showing up on app or computer

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Text message usage not showing up on app or computer

Why is my text messaging usage not showing up for incoming and outgoing texts. This is a huge hassell. I was able to review this information anytime I wanted to know I'm being told you can only review after the billing cycle has ended. This is terrible!!!!! Please fix this ridiculous update! I have children and I need to know who they are texting and receiving text messages from. What if they were kidnapped and I needed to know that last person they contacted. I can't get the info until the end of the billing cycle when my new bill is posted!!!!! TERRIBLE!

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Re: Text message usage not showing up on app or computer

Greetings @Wonderfulllife,

 

We're sorry to hear that you're unable to view text usage. We understand that this is very important to you. Allow us to take a closer look into this for you.

Do you remember how long has this issue occurred? And are you getting an error messages?

 

Jacob, AT&T Community Specialist


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