Contributor
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1 Message
Remove one phone from account.
No I just want to cancel that one line. I will keep my phone and data plan.
Contributor
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1 Message
No I just want to cancel that one line. I will keep my phone and data plan.
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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117.1K Messages
6 years ago
(Sigh). @Pisdoffmad The only way to cancel a line is
1. Port the number to another carrier (phones only)
2. Cancel in an ATT company store
3. Call ATT and cancel.
Why that required a private message I cannot imagine.
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ATTHelp
Community Support
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231.5K Messages
6 years ago
Hello @Pisdoffmad,
Welcome to the Community Forums! I would be more than willing to assist you with your request.
Due to the nature of this issue, I will be reaching out to you via private message. This way, we can discuss such line and account information in a secure setting. You can find the message in your Forum’s Inbox located in the top right-hand corner of your screen.
I hope to hear from you soon.
Jax, AT&T Community Specialist
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Marco6886
Contributor
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1 Message
5 years ago
I sold my at&t Microsoft Windows phone.(Lumia 640 LTE). I need to take it off of my old prepaid account, so that the customer can use the phone on another carrier. I contacted at&t customer service, but they could not find my old account. I'm not sure what to do now. Any help would be greatly appreciated. Thanks, [edited for privacy – please do not post personal information]
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formerlyknownas
ACE - Sage
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117.1K Messages
5 years ago
Unfortunately, if you aren’t a customer anymore, there isn’t an account to remove the phone from. The phone is discontinued and IMEI likely purged. (As are most older phones , not VoLTE capable). The only way to unlock windows phones may be pay to unlock.
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